Connecting to LinkedIn...

W1siziisijiwmtuvmdqvmtuvmdgvntqvmzgvnzi1l01ptlrbu0hfqkxpr19vtljftkrfukvex0lnqudfx3jlc2l6zwrfyw5kx3jlbmrlcmvklmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Blog

CIOs Must Balance Cloud Security and Customer Service

9/01/2014 by

W1siziisijiwmtqvmtavmjgvmtuvntivmjgvntgyl2zpbguixsxbinailcj0ahvtyiisijywmhg0mdbcdtawm2uixv0

When CIOs in the federal government talk about their customers, they are often referring to the nontechnical employees within their agencies.

So, like their colleagues in the private sector, federal CIOs face the challenge of rolling out user-friendly applications and services, while at the same time ensuring that those products are secure enough to meet government standards and can stand up to an ever-more varied and sophisticated body of threats.


Cloud Brings New Expectations of IT Services

The government’s ongoing shift to the cloud has created a special set of challenges around that balancing act, particularly as employees grow more resistant to access and device limitations in the workplace, according to senior IT officials speaking at a panel discussion hosted by Federal News Radio yesterday.

“Customer expectations are higher now,” said Shawn Kingsberry, CIO of the Recovery, Accountability and Transparency Board. “Everyone’s so mobile, and at home they do so many things and have access to so much information, the expectations in the office are even higher when you look at the services that have to be delivered.”

The government’s shift to the cloud is already well underway. In response to a series of directives, dating from the Obama administration’s cloud-first policy, agency and department CIOs have been moving systems to the cloud, often beginning with back-office processes like email and Web hosting, but increasingly making the move with more heavyweight, mission-critical applications.

A law enforcement official, would be expected to run regular background checks on individuals associated with an investigation. But what happens when he uses that access to run a check on the boy his daughter has started dating?
Security is often cited as among the chief barriers to the government’s further adoption of cloud technologies. A fundamental friction arises in the push for more open, collaborative services that can better support business objectives and an increasingly mobile workforce that can seem at odds with a traditional, locked-down security posture.
“It’s that balance that you have to get,” Kingsberry said. “You want to deliver the service, but there are tradeoffs.”

Those challenges can be more acute when dealing with sensitive types of data or in environments that call for heightened security, such as the military or intelligence communities. Cmdr. Cayetano Thornton, deputy director of the Health Information Technology Directorate for the Defense Heath Agency, a new agency set up to improve health care delivery to the various branches of the military, operates in a world where those concerns intersect.

This article has been extracted from http://www.cio.com/ to read the article in full please follow this link http://www.cio.com/article/745638/CIOs_Must_Balance_Cloud_Security_and_Customer_Service?taxonomyId=3024

comments powered by Disqus

Social Stream

Latest News

W1siziisijiwmtyvmtivmdcvmtavmdyvndkvntg0l0vudgvychjpc2ugcmvzb3vyy2ugcgxhbm5pbmcgy29wes5qcgcixsxbinailcj0ahvtyiisijm4mhgxmdajil1d

Infor launches new mobile solution

2016-12-07 09:00:00 +0000

Infor, one of the global leaders in enterprise resource planning (ERP) software, has revealed that it is launching a new mobile solution. The company, which has focused on developing specialised business applications for a variety of industries, unveiled Infor Mobility for Field Service (MFS). The solution is a comprehensive mobility application that can streamline operations for employees working in the field. To ensure that field technicians are provi...

W1siziisijiwmtyvmtivmdyvmdkvmjcvmtavnze4l2nsb3vkihrly2hub2xvz3kgc2vydmljzxmuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

AI continues to infiltrate cloud computing se...

2016-12-06 09:00:00 +0000

With Google and Microsoft both already working on artificial intelligence (AI) software for their cloud services, it has been revealed that Amazon is now to join the battle. The internet giant is to prioritise developing AI for Amazon Web Services (AWS), the division that sells data storage and computing to IT professionals around the world. AWS is currently the fastest-growing division for Amazon, with the past year having seen sales soar by 60 per cen...