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What happens if Brian Leaves? The secret to the key employee problem.

2/01/2014 by

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What Happens If Brian Leaves? The secret to the key employee problem.

Every organization has one: The employee that we can’t do without.

“Only Brian knows how to generate the monthly sales report.”

“Mary is the only person who can enter the payroll data.”

“Without Jack, we can’t restart the server.”

We have nightmares about them leaving. We struggle when they are sick or on vacation. How did we get into this mess? Simple: we never documented what they know and what they do.

Three simple steps to a peace of mind

You can quickly document the work any employee does using these three steps:


“The weird thing is we can’t find anyone qualified to replace him.”

1. Make a list of the regular tasks that each employee does.

A visual hub-and-spoke diagram is a nice way to show this

Our

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