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Language Can Be An Important Factor In ERP Success

22/03/2014 by


A growing number of companies are utilising enterprise resource planning (ERP) software, with cloud computing efforts allowing small- and medium-sized enterprises (SMEs) to access solutions traditionally used only by larger corporations. As a widening group of businesses look to invest in this area, it is important to note what is considered to be an essential feature. Along with scalability, flexibility and mobility, having language tools integrated into ERP can be a savvy move for companies looking to the future.

Technology has made the world infinitely smaller, allowing international expansion and business to be accessed more easily; however, the fact remains that language can still be a large barrier to many companies wanting to conduct business with a nation whose native tongue is not English. This is certainly true in places such as Africa, which is a continent that many worldwide companies are focussing on expanding into. African countries such as Mozambique, the DRC and Angola commonly use languages including French and Portuguese, making it essential for ERP solutions to incorporate translation features.

Regardless of whether businesses are hiring locals or are relocating current employees, having native language options is important; solutions capable of offering multilingual support can have a distinct advantage over solutions without such a feature. Why is this? The answer is that even if employees and end-users have basic English skills, they will be able to perform at a higher level if they can focus on their work rather than on translation.

In developing areas, there is more to it than just having language features. Connectivity is not always available on a consistent basis in such areas, and power outages can be common. There is a need for solutions to be functional when they are online and offline, meaning that work does not have to grind to a halt. In situations where end-users cannot access translation services, it is important that they can carry on working regardless. Language should also be incorporated into all areas of a solution and not just into the core infrastructure. This means that if people are accessing mobile solutions or using SMS to contact clients, language variation options need to be available.

With many executives looking into the world of ERP and preparing to make investments, whether in a traditional on-site solution or a system hosted in the cloud, careful consideration needs to be given to language. Regardless of whether firms are actively looking into expanding, having the language option on hand could be extremely useful in the future.

Written by Montash.

Montash is a multi-award winning, global IT recruitment firm. Specialising in permanent and contract positions across mid-senior appointments which cover a wide range of industry sectors and IT functions, including:

ERP, BI & Data, Information Security, IT Architecture & Strategy, Scientific Technologies, Demand IT and Business Engagement, Digital and E-commerce, Infrastructure and Service Delivery, Project and Programme Delivery.

With offices based in London, Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid-management in permanent and contract roles.

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