Messier-Bugatti-Dowty, an aviation industry specialist in aircraft landing and braking systems, is using QlikView to support and extend its culture of business process improvement.
Simon Bishop, IS manager and Matt Maguire, systems analyst at Messier Services, say QlikView’s business intelligence (BI) software is feeding a hunger for information at the firm, that goes from boardroom to the shop floor.
Messier Services acts as an “MOT” station for landing gear present in 25,000 aircraft making 40,000 landings per day. It is part of Messier-Bugatti-Dowty, which has 6,800 staff globally and is part of French-owned aviation company Safran, employing around 60,000 worldwide.
The Gloucester, UK, “maintain, repair and overhaul” Messier Services site where Bishop and Maguire work, has several hundred employees, eight IT staff and 250 users of QlikView.
Messier Services already had a QlikView installation, which Maguire discovered to be under-used one day, when asked to do a fix on it: “It was just being used as a reporting tool, not a full business intelligence toolkit”.
Bishop adds: “The amount of data we are holding is increasing daily. And the demand for accurate and timely information was growing. Previously, BI was seen as something provided by IT. We’re moving to it being a toolkit that empowers people in the business”.
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