Connecting to LinkedIn...

W1siziisijiwmtuvmdqvmtuvmdgvntqvmzgvnzi1l01ptlrbu0hfqkxpr19vtljftkrfukvex0lnqudfx3jlc2l6zwrfyw5kx3jlbmrlcmvklmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Blog

Wendy’s makes its Oracle ERP upgrade quick and tasty

10/04/2014 by

W1siziisijiwmtqvmtavmjgvmtuvndqvntcvmzm5l2zpbguixsxbinailcj0ahvtyiisijywmhg0mdbcdtawm2uixv0


The fast food chain completed the move in six months

It’s not uncommon for ERP projects to take longer and cost more money than initially planned, but neither outcome ended up being on the menu for fast-food giant Wendy’s recent Oracle E-Business Suite upgrade.

A looming end-of-support deadline for E-Business Suite 11.5.10 prompted the restaurant chain to begin the process of upgrading to version 12.1.3 late last year, according to Robin Nelson, a business analyst who worked on the project.

The chain’s E-Business Suite implementation is fairly large, involving 16 separate software modules, she said during a presentation at the Collaborate user group conference in Las Vegas on Tuesday.

Wendy’s decided to undertake an “as-is to as-is” upgrade, pushing end-users requests for new features to a “wish list” that’s being prioritized now, after the upgrade went live, according to Nelson. The project involved mostly internal staff, with the core group consisting of four database administrators, eight developers and five analysts. A steering committee was created, with 16 business “stakeholders” assigned in accordance with each of the software modules.

Engaging the business users early and deeply “kept them accountable” as the project went on, particularly with respect to pulling their weight on application testing, she added.

Also of help was a “pretty extensive” communication plan put in place before work started. This ensured all parties involved knew what was happening, when it was happening, who was doing it and how they were doing it, according to Nelson. Microsoft SharePoint was used for all project documents and collaboration, she added.

Wendy’s acquired new hardware as part of the upgrade. The new setup was built with contingency in mind, Nelson said. “When we built the new environment, [version 11.5.10] stayed intact and if we needed to we could switch back to it within an hour.”

Nelson credited Wendy’s DBA team for the largely “error-free” transition over to 12.1.3. The DBAs executed the upgrade eight times before a final cut-over to the new production system. From planning to execution, the upgrade took six months and went “almost exactly as planned,” Nelson said.

This article has been extracted from http://www.infoworld.com, please click on this link to read the article in full http://www.infoworld.com/d/applications/wendys-makes-its-oracle-erp-upgrade-quick-and-tasty-240134

Montash is a multi-award winning, global IT recruitment firm. Specialising in permanent and contract positions across mid-senior appointments which cover a wide range of industry sectors and IT functions, including:

ERP, BI & Data, Information Security, IT Architecture & Strategy, Scientific Technologies, Demand IT and Business Engagement, Digital and E-commerce, Infrastructure and Service Delivery, Project and Programme Delivery.

With offices based in London, Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid-management in permanent and contract roles.

For more information please visit www.montash.com

comments powered by Disqus

Social Stream

Latest News

W1siziisijiwmtcvmdgvmtqvmtmvmjcvmjgvnja2l2nsb3rozxmuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

In Her Shoes... From Market Stall to Recruitment

2017-08-14 14:00:00 +0100

From the melee of the market stall to placing candidates in high-flying IT roles, life's always on the up from market-trader-turned-recruiter, Lois Hinken (22). She took the time to talk to us about how her experience in the cut throat world of the market has helped her in the world of global talent acquisition. As a 360 recruitment consultant for Montash, her negotiation skills and "go get it" attitude have helped her thrive. "I started working on the ...

W1siziisijiwmtcvmdgvmdcvmtmvmtcvntqvnze3l1vudgl0bgvkigrlc2lnbiaomikuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

Will AI Cost Us Our Humanity?

2017-08-07 15:00:00 +0100

As technology evolves, artificial intelligence is becoming increasingly mainstream, and it will inevitably start to impact the way we interact. On the one hand, AI has the potential to solve a variety of problems and streamline our lives and our work. But will this come at the cost of the all-important human touch? A foreshadowing statistic claims that by 2020, 85% of client interactions will be managed without a human[1]. But can there really be an alg...