CIO — A few years ago, Seattle Children’s Hospital embraced virtual desktop infrastructure (VDI) in a big way. Not long after, an elusive “ghost in the machine” began causing major headaches for the IT organisation, says CIO Wes Wright.
“We started experiencing poor performance between 8 and 10 in the morning,” Wright says, noting that it was never at exactly the same time and didn’t necessarily happen every day. “I set up teams several different times to try to figure out what was going on, but we couldn’t find it.”
The 107-year-old institution serves as the pediatric referral center for Washington, Alaska, Montana and Idaho. Its 40-member strong IT organisation supports more than 100 applications for more than 8,500 users across 25 different physical locations, including the nine research centers that make up the Seattle Children’s Hospital Research Institute.
Many of the institution’s workers, particularly nurses and clinicians, are mobile; they move from station to station throughout the day. Before adopting VDI, that meant logging onto a device at every new location.
“Before VDI, it took about two-and-a-half minutes to log into a machine that was up and spinning,” Wright says.
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