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DIGITALK Announces New Business Intelligence Infrastructure

12/05/2014 by


DIGITALK, a trusted provider of Carrier, Consumer and Mobile Cloud solutions to retail and wholesale communications service providers worldwide, today announced new investment and development in the Carrier Cloud Business Intelligence infrastructure. The new architecture provides high performance data discovery, analysis and reporting across any scale of wholesale telecoms business with billions of records processed in seconds. The solution is seamlessly integrated to DIGITALK’s Carrier Cloud infrastructure with a suite of built-in reports, dashboards and self-service visual data analysis tools.

Combining high performance data discovery, analysis, reporting and dashboards, the DIGITALK’s Carrier Business Intelligence provides new insights into key traffic, performance and business metrics highlighting changing trends and includes comparative data enabling operators to quickly identify urgent calls to action.

“Providing effective Business Intelligence is not about simply providing an extensive set of reports” said Oliver Roberts, DIGITALK Product Manager for the Carrier Cloud, “with vast amounts of data generated daily, it’s essential that Business Intelligence dashboards distil the most important and relevant information and present it in a way that is meaningful to the user”.

Reports and dashboards can be accessed from any smartphone device or tablet ensuring that sales, finance and operations have access to the essential reports from any location at any time. Mobile reports and dashboards can be customised to specific user requirements to provide relevant performance metrics.

Justin Norris, DIGITALK co-founder and CEO, commented “Access to incisive business intelligence wherever and whenever it’s required is the key to success for wholesale operators and DIGITALK is committed to providing a class leading solution to our Carrier Cloud customers”.

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