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SAP enhances support experience to lead customers to cloud

2/05/2014 by

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SAP AG is making it easier than ever for companies to tap into the agility and innovation of the cloud and drive innovation based on the SAP HANA platform, to take their business to new levels.

The company announced it will expand and enhance its support program across all products and solutions to ease the customers’ journey to the cloud via the SAP ONE Support program. Designed for flexibility and simplification of the customer experience, the program will help to deliver a harmonized and integrated support experience to companies of all sizes and across all deployment scenarios.

This is intended to help enable customers transitioning to the SAP Cloud powered by SAP HANA at their own pace, driving innovation while leveraging existing on-premise investments. With SAP ONE Support, companies would be able to focus on business value creation based on SAP Cloud powered by SAP HANA, and leave process orchestration to their provider.

“By building on and expanding the SAP support program via SAP ONE Support, we can remove complexity and add the flexibility and simplicity of the SAP Cloud tailored to the individual needs of our customers,” said Gerhard Oswald, member of the Executive Board of SAP AG, Scale, Quality and Support.

“It will be easier than ever for our customers to mix public cloud applications and services, private cloud managed services and on-premise technology according to their needs allowing enhanced and accelerated business outcomes. The SAP Cloud powered by SAP HANA creates a new set of opportunities for customers.”

This article has been extracted from http://www.ciol.com, please click on this link to read the article in full http://www.ciol.com/ciol/news/214053/sap-enhances-support-experience-lead-customers-cloud

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