Connecting to LinkedIn...

W1siziisijiwmtuvmdqvmtuvmdgvntqvmzgvnzi1l01ptlrbu0hfqkxpr19vtljftkrfukvex0lnqudfx3jlc2l6zwrfyw5kx3jlbmrlcmvklmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Blog

Oracle acquires TOA technologies to join field service with ERP, customer service cloud

4/08/2014 by

W1siziisijiwmtqvmtavmjgvmtuvmzivmjmvmzcwl2zpbguixsxbinailcj0ahvtyiisijywmhg0mdbcdtawm2uixv0

Database giant Oracle announced it has agreed to acquire TOA Technologies, a provider of cloud-based solutions for field service management. Oracle said it intends to fold the technology into its service cloud offering.

TOA’s cloud-based software provides end-to-end service tracking for employees and contractors working out in the field and the company, which was founded in 2003, counts big name utilities and telcos as clients (E.ON, Telefónica, and Vodaphone to name a few).

Oracle said it plans to integrate TOA’s software with its Service Cloud offerings (Oracle RightNow for contact centre and policy automation), which may help extend the company’s reach into verticals that rely more heavily on mobile technicians, and create more cross-selling opportunities as it fills a field service software gap in its existing customer service and ERP portfolios.

“Delivering quality field service during the last mile of issue resolution is critical to achieving the highest levels of customer satisfaction. TOA’s solutions help companies streamline operations, gaining real-time scheduling capability that transforms how service is delivered,” said Yuval Brisker chief executive officer, TOA Technologies.

“Adding TOA’s solutions to Oracle Service Cloud will enable companies to accelerate their ability to deliver exceptional customer service,” Brisker said.

This article has been extracted from http://www.businesscloudnews.com, please click on this link to read the article in full
http://www.businesscloudnews.com/2014/07/31/oracle-acquires-toa-technologies-to-join-field-service-with-erp-customer-service-cloud/

Montash is a multi-award winning, global IT recruitment business. Specialising in permanent and contract positions across mid-senior appointments across a wide range of industry sectors and IT functions, including:

ERP, BI & Data, Information Security, IT Architecture & Strategy, Energy & Technologies, Demand IT and Business Engagement, Digital and E-commerce, Leadership Talent, Infrastructure and Service Delivery, Project and Programme Delivery.

Montash is headquartered in Old Street, London, in the heart of the technology hub. Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid management in permanent and contract roles.

comments powered by Disqus

Social Stream

Latest News

W1siziisijiwmtcvmdivmtuvmtyvntivmjuvnzkwl2n5ymvyigf0dgfja3muanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

UK threatened by serious cyber attacks every ...

2017-02-15 16:00:00 +0000

The security of the UK has been threatened by 188 serious cyber attacks in the last three months, a government security chief has said. National Cyber Security Centre (NCSC) Chief Executive Ciaran Martin told The Sunday Times that national security was put at risk by many of these attacks. Martin was speaking ahead of the official opening of the NCSC, which has been set up to protect critical services in the UK from such attacks and improve underlying i...

W1siziisijiwmtcvmdivmdgvmtavmzcvmzkvnjkyl0n5ymvyifnly3vyaxr5lmpwzyjdlfsiccisinrodw1iiiwimzgwedewmcmixv0

British cyber security workforce rises 163%

2017-02-08 10:00:00 +0000

Data from the UK has shown that the cyber security workforce has grown considerably over the past five years. According to a new report from cyber skills promotion network Tech Partnership, there are now 58,000 more workers in this industry – a rise of 163 per cent. It shows the growing importance of these professionals, with firms across a vast range of industries turning to cyber security specialists to safeguard their data. To collate the report, the...