Connecting to LinkedIn...

W1siziisijiwmtuvmdqvmtuvmdgvntqvmzgvnzi1l01ptlrbu0hfqkxpr19vtljftkrfukvex0lnqudfx3jlc2l6zwrfyw5kx3jlbmrlcmvklmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Blog

Smart meters, digital channels and CRM are top priorities for British Gas

5/08/2014 by

W1siziisijiwmtqvmtavmjgvmtuvmzivmtmvoteyl2zpbguixsxbinailcj0ahvtyiisijywmhg0mdbcdtawm2uixv0

Smart meters, digital channels and reducing customer complaints by implementing a new CRM system, are top of the IT agenda for British Gas over the coming year.

The company highlighted a series of technology aims and ambitions for the next 12 months in its financial results published today.

The smart connected home
The smart connected home is key to the future growth of British Gas, with plans to target 2.4 million residential smart meter installations by the end of next year.

The company said it has already installed one million residential smart meters, with plans to roll out 1.3 million by the end of the year, but only 350,000 customers are so far receiving smart energy reports.


“We strongly support the 2020 mandate for full smart roll-out and are on track to support the ‘go live’ of the Data Communications Company in December next year and to lead industry testing of the new systems in mid-2015. We encourage the industry, government and regulatory bodies to maintain momentum on all fronts to ensure the smart roll-out is delivered on schedule,” said the British Gas results statement.

The company, which is owned by Centrica, said smart meters will bring an end to estimated bills, and greater ability to monitor and reduce consumption while making it easier and faster to switch between suppliers.

Additionally the firm has sold 100,000 smart thermostats to date, and increased sales of the Hive brand, which provides remote heating control and was launched almost a year ago.

It is also trialing a smart meter “Free Saturdays or Sundays” energy tariff, which it hopes will be available widely from next year.

This article has been extracted from http://www.computerweekly.com, please click on this link to read the article in full http://www.computerweekly.com/news/2240225930/Smart-meters-digital-channels-and-CRM-are-top-priorities-for-British-Gas

Montash is a multi-award winning, global IT recruitment business. Specialising in permanent and contract positions across mid-senior appointments across a wide range of industry sectors and IT functions, including:

ERP, BI & Data, Information Security, IT Architecture & Strategy, Energy & Technologies, Demand IT and Business Engagement, Digital and E-commerce, Leadership Talent, Infrastructure and Service Delivery, Project and Programme Delivery.

Montash is headquartered in Old Street, London, in the heart of the technology hub. Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid management in permanent and contract roles.

comments powered by Disqus

Social Stream

Latest News

W1siziisijiwmtcvmdkvmjkvmdgvmtmvmjkvmjgyl1vudgl0bgvkigrlc2lnbiaomjuplmpwzyjdlfsiccisinrodw1iiiwimzgwedewmcmixv0

Are PSLs a Blocker or an Enabler?

2017-10-02 11:00:00 +0100

The use of a Preferred Supplier List (PSL) was intended to support and strengthen relationships and performance between organisations and their third party suppliers. As the technical landscape continues to evolve at rapid rate recruitment and demand for new skills becomes more intense. Are PSLs still the solution or an obstacle to sourcing the right talent? The traditional PSL A dedicated list of partners intended to guarantee quality and availability ...

W1siziisijiwmtcvmdkvmjevmdgvndmvmduvmtmxl1vudgl0bgvkigrlc2lnbiaomjmplmpwzyjdlfsiccisinrodw1iiiwimzgwedewmcmixv0

Why do we punish the victims of hacking?

2017-09-21 09:00:00 +0100

Hacks occur every 39 seconds, with 95% of them targeting governments, retailers and the tech industry. If the hackers are caught, they'll face prison time under the Computer Misuse Act. More often than not, the businesses who are victims of those attacks expose themselves to punishment of their own. The laws that determine the duty of protection owed to businesses and their customers is both vague and broad, making them question just how much protection...