Connecting to LinkedIn...

W1siziisijiwmtuvmdqvmtuvmdgvntqvmzgvnzi1l01ptlrbu0hfqkxpr19vtljftkrfukvex0lnqudfx3jlc2l6zwrfyw5kx3jlbmrlcmvklmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Blog

Smart meters, digital channels and CRM are top priorities for British Gas

5/08/2014 by

W1siziisijiwmtqvmtavmjgvmtuvmzivmtmvoteyl2zpbguixsxbinailcj0ahvtyiisijywmhg0mdbcdtawm2uixv0

Smart meters, digital channels and reducing customer complaints by implementing a new CRM system, are top of the IT agenda for British Gas over the coming year.

The company highlighted a series of technology aims and ambitions for the next 12 months in its financial results published today.

The smart connected home
The smart connected home is key to the future growth of British Gas, with plans to target 2.4 million residential smart meter installations by the end of next year.

The company said it has already installed one million residential smart meters, with plans to roll out 1.3 million by the end of the year, but only 350,000 customers are so far receiving smart energy reports.


“We strongly support the 2020 mandate for full smart roll-out and are on track to support the ‘go live’ of the Data Communications Company in December next year and to lead industry testing of the new systems in mid-2015. We encourage the industry, government and regulatory bodies to maintain momentum on all fronts to ensure the smart roll-out is delivered on schedule,” said the British Gas results statement.

The company, which is owned by Centrica, said smart meters will bring an end to estimated bills, and greater ability to monitor and reduce consumption while making it easier and faster to switch between suppliers.

Additionally the firm has sold 100,000 smart thermostats to date, and increased sales of the Hive brand, which provides remote heating control and was launched almost a year ago.

It is also trialing a smart meter “Free Saturdays or Sundays” energy tariff, which it hopes will be available widely from next year.

This article has been extracted from http://www.computerweekly.com, please click on this link to read the article in full http://www.computerweekly.com/news/2240225930/Smart-meters-digital-channels-and-CRM-are-top-priorities-for-British-Gas

Montash is a multi-award winning, global IT recruitment business. Specialising in permanent and contract positions across mid-senior appointments across a wide range of industry sectors and IT functions, including:

ERP, BI & Data, Information Security, IT Architecture & Strategy, Energy & Technologies, Demand IT and Business Engagement, Digital and E-commerce, Leadership Talent, Infrastructure and Service Delivery, Project and Programme Delivery.

Montash is headquartered in Old Street, London, in the heart of the technology hub. Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid management in permanent and contract roles.

comments powered by Disqus

Social Stream

Latest News

W1siziisijiwmtcvmdyvmtkvmtavndkvmtavntuvc2h1dhrlcnn0b2nrxzqymzk2mjg2ni5qcgcixsxbinailcj0ahvtyiisijm4mhgxmdajil1d

Long Term Transition, Not Long Term Tradition...

2017-06-20 09:00:00 +0100

It seems odd that while 88% of businesses are undergoing some kind of digital transformation[1], only 25%[2] of them have a clear understanding of their digital transformation journey. So what's driving so many businesses to pursue digital with such recklessness? Broadly speaking, the reason is simply the unprecedented rate of change in digital solutions and services. As we ride the digital tidal wave, consumers and employees change their expectations, ...

W1siziisijiwmtcvmdyvmtmvmtavmjqvmjuvodcxl3nodxr0zxjzdg9ja181njewnja3mzmuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

How Great Leaders Cultivate Great Teams

2017-06-13 12:00:00 +0100

There's a difference between being a boss and being a leader. Leaders know how to inspire the best from their teams to achieve industry-leading results. For our latest blog, we spoke to our Managing Director, Roy Dungworth, to discover how businesses can create a culture that inspires great people to do great things together. Success in business doesn't begin and end with great leadership. Great leaders inspire their teams to want to do more and be bett...