Smart meters, digital channels and reducing customer complaints by implementing a new CRM system, are top of the IT agenda for British Gas over the coming year.
The company highlighted a series of technology aims and ambitions for the next 12 months in its financial results published today.
The smart connected home
The smart connected home is key to the future growth of British Gas, with plans to target 2.4 million residential smart meter installations by the end of next year.
The company said it has already installed one million residential smart meters, with plans to roll out 1.3 million by the end of the year, but only 350,000 customers are so far receiving smart energy reports.
“We strongly support the 2020 mandate for full smart roll-out and are on track to support the ‘go live’ of the Data Communications Company in December next year and to lead industry testing of the new systems in mid-2015. We encourage the industry, government and regulatory bodies to maintain momentum on all fronts to ensure the smart roll-out is delivered on schedule,” said the British Gas results statement.
The company, which is owned by Centrica, said smart meters will bring an end to estimated bills, and greater ability to monitor and reduce consumption while making it easier and faster to switch between suppliers.
Additionally the firm has sold 100,000 smart thermostats to date, and increased sales of the Hive brand, which provides remote heating control and was launched almost a year ago.
It is also trialing a smart meter “Free Saturdays or Sundays” energy tariff, which it hopes will be available widely from next year.
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