The latest global survey* from Epicor Software Corporation, a global leader in business software solutions for manufacturing, distribution, retail and services organizations, reveals several enterprise resource planning (ERP) deficiencies causing organizational drag. It also indicates ERP users are bullish on new ERP capabilities, including mobile, social and cloud, believing they offer new and exciting opportunities for improved organizational responsiveness.
The Middle East has emerged as one of the fastest-growing IT markets in the world, with spending exceeding USD 32 billion in 2014 Multi-channel strategies will drive citizen/resident services penetration and usage in the GCC where mobility will be a game changer. The steady growth in the use of smart mobile devices in the Middle East workplaces is poised to offer enormous opportunities to ERP vendors. With the influx of these devices in workplaces, the demand for secure and reliable ERP applications into mobility has been on a rise. Companies based in the Middle East are increasingly looking for ERP vendors to deliver mobile-enabled business application with assurance of data security management. Private cloud and Software-as-a-Service (SaaS) adoption dominating investment plans will accelerate acceptance of cloud will telecom service providers will strengthen and verticalized IT services portfolios and build new professional services and SaaS capabilities.
“We are concerned to see that so many are underwhelmed by the performance of their current ERP system,” said John Hiraoka, executive vice president and chief marketing officer for Epicor. “As ERP is a vital strategic platform to help companies adapt and respond to changing business demands, organizations need greater performance from their ERP systems, or risk getting outflanked by competitors.”
Key Survey Results:
ERP = Critical for Business, but Users Underwhelmed by Performance
While 80% of respondents agreed that ERP is critical to their business (score 4+ out of 5 for importance), approximately half of respondents surveyed characterized the performance of their current ERP system as merely “adequate” or “basic.”
Greatest Needs: Responsiveness and Ease of Access to Information
Nearly 30 percent surveyed agreed that “responsiveness providing faster time to value with enhanced performance, scalability and ease of deployment to promote business agility and growth,” was the No. 1 desired outcome for ERP investments.
The next biggest driver for ERP investments was a desire for ERP to be “simpler to use for everyone in the organization.”
A full 35 percent of respondents complained that it can take a long time to get the information they want from their current ERP system, and 48 percent said they want ERP to make it easier for them to access the information they want, when they want it.
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