Allconnect, a national leader in connecting consumers with essential home services, today announced the launch of Concert, a groundbreaking customer-communications platform that combines proprietary technology and innovative applications to create industry-leading customer interactions.
The dynamic cloud-based platform allows Allconnect to expertly match key utility and home services, programs and products with interested consumers, resulting in increased engagement and satisfaction. Its real-time analytics enable immediate response to ever-changing market dynamics. It also reduces new product speed-to-market to as little as six weeks, versus up to a year.
“The number and complexity of options make home services selections difficult to navigate. Concert personalizes the experience and engages customers on their terms,” said Allconnect CEO Sam Howe. “Instead of offering options based only on address, agents use a combination of data, analytics, and guided discovery questions to make suggestions based on customer preferences. Now customers interested in green technology are offered green options and cost-conscious consumers, money-saving initiatives. Using relevant product information, we match our utility and home services partners’ products to the specific customer’s needs.”
Behind the success of Concert is a proprietary Allconnect platform called Viper, built on cutting-edge enterprise and web technologies with Service Oriented Architecture (SOA). Viper’s back-end architecture of 25 independent core services allows a multiple number of integrations that can be combined to create new applications.
“Concert creates the capability for sales agents to have a knowledgeable conversation, and help consumers compare products and order seamlessly across providers,” said Howe. “It has the potential to revolutionize our industry. We already see it positively impacting our partners and their customers and our employees.”
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