Connecting to LinkedIn...



Allconnect Develops and Launches Groundbreaking Customer Communications Platform

15/12/2014 by Sharon Shahzad


Allconnect, a national leader in connecting consumers with essential home services, today announced the launch of Concert, a groundbreaking customer-communications platform that combines proprietary technology and innovative applications to create industry-leading customer interactions.

The dynamic cloud-based platform allows Allconnect to expertly match key utility and home services, programs and products with interested consumers, resulting in increased engagement and satisfaction. Its real-time analytics enable immediate response to ever-changing market dynamics. It also reduces new product speed-to-market to as little as six weeks, versus up to a year.

“The number and complexity of options make home services selections difficult to navigate. Concert personalizes the experience and engages customers on their terms,” said Allconnect CEO Sam Howe. “Instead of offering options based only on address, agents use a combination of data, analytics, and guided discovery questions to make suggestions based on customer preferences. Now customers interested in green technology are offered green options and cost-conscious consumers, money-saving initiatives. Using relevant product information, we match our utility and home services partners’ products to the specific customer’s needs.”

Behind the success of Concert is a proprietary Allconnect platform called Viper, built on cutting-edge enterprise and web technologies with Service Oriented Architecture (SOA). Viper’s back-end architecture of 25 independent core services allows a multiple number of integrations that can be combined to create new applications.

“Concert creates the capability for sales agents to have a knowledgeable conversation, and help consumers compare products and order seamlessly across providers,” said Howe. “It has the potential to revolutionize our industry. We already see it positively impacting our partners and their customers and our employees.”

This article has been extracted from, please click on this link to read the article in full

Montash is a multi-award winning global technology recruitment business. Specialising in permanent and contract positions across mid-senior appointments across a wide range of industry sectors and IT functions, including:

ERP, BI & Data, Information Security, IT Architecture & Strategy, Energy Technology, Demand IT and Business Engagement, Digital and E-commerce, Leadership Talent, Infrastructure and Service Delivery, Project and Programme Delivery.

Montash is headquartered in Old Street, London, in the heart of the technology hub. Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid management in permanent and contract roles.

comments powered by Disqus

Social Stream

Latest News


Humans remain largest security flaw in cloud ...

2016-10-21 14:00:00 +0100

With a vast number of companies moving some, if not all, of their operations to the cloud, security continues to be of major concern. Whilst there are numerous patches and firewalls to safeguard defences, it has been highlighted that the most difficult area to protect against is human interaction. This is the view of Jamie Woodruff, a penetration tester and ethical hacker. Woodruff’s views come after he was contracted to conduct a penetration test in or...


Offshore exploration providing boost for oil ...

2016-10-19 09:00:00 +0100

The oil and gas industry has had a notoriously challenging time of late, with the prices of oil plummeting and causing many firms to tighten their belts. However, offshore exploration is providing a much-needed bright spot for the sector, with an increasing number of governments becoming more accommodating. In the past week, it has been revealed that there are big changes afoot for Brazil’s petroleum laws. Shell has already begun to move on this opportu...