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British Gas puts Salesforce onto Apple iPads to improve user experience for field workers

9/02/2015 by Sharon Shahzad

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The CloudSense Configure Price Quote (CPQ) technology ensures that British Gas call centre staff always have the correct information if a customer calls them to take a field sales proposal further. The CloudSense Anywhere tablet-based app, incorporating CPQ, is being used by British Gas heating sales advisors in the field.

British Gas has deployed the CloudSense Commerce system for its heating field sales and contact centre sales teams to improve its Salesforce platform.

The CloudSense Configure Price Quote (CPQ) technology ensures that British Gas call centre staff always have the correct information if a customer calls them to take a field sales proposal further. The CloudSense Anywhere tablet-based app, incorporating CPQ, is being used by British Gas heating sales advisors in the field.

British Gas used the Salesforce Digital Sales Aid, which now integrates into CloudSense Anywhere, to create a more efficient single app. All users in the contact centre and the field can now access Salesforce via a single interface – a browser in the call centre or an iPad application in the field. A previous set-up depended on the data migrating between different cloud providers before it was visible in Salesforce.

British Gas said heating sales advisors use CloudSense to work in a “quicker and more intuitive way” with a near real-time exchange of data and providing a single source of information for each customer. Instead of laptops, they now use the iPads, which “provide far more flexibility” and enable them to “concentrate more on listening and talking to customers”, British Gas said.

David Bowring, head of technology at British Gas central heating installations, said: “Our sales people are now able to offer multiple proposals and quotations effortlessly, using different parameters, providing the customer with a wider choice of options than before.”

This article has been extracted from http://www.techworld.com, please click on this link to read the article in full http://www.techworld.com/news/ux/british-gas-puts-salesforce-onto-apple-ipads-for-field-workers-3597272/

Montash is a multi-award winning global technology recruitment business. Specialising in permanent and contract positions across mid-senior appointments across a wide range of industry sectors and IT functions, including:

ERP Recruitment, BI & Data Recruitment, Information Security Recruitment, IT Architecture & Strategy Recruitment , Energy Technology Recruitment, Demand IT and Business Engagement Recruitment, Digital and E-commerce Recruitment, Leadership Talent, Infrastructure and Service Delivery Recruitment, Project and Programme Delivery Recruitment.

Montash is headquartered in Old Street, London, in the heart of the technology hub. Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid management in permanent and contract roles.

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