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Leicester City Council looking to replace 10-year-old CRM system

6/05/2015 by Sharon Shahzad

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Leicester City Council is inviting tenders for a single contractor to provide the CRM system, along with support, maintenance and development of the system.

The council announced its plans to replace its current LACRM system in March 2011, but appears to have dropped its original intention only to consider a Microsoft system.

The tender notice said: “This CRM is more than 10 years old and is no longer being developed and is fairly old technology. It does not lend itself to the Councils aspirations to reduce costs and improve customer access, including by integrating with back office systems and allowing customers to log and view their own enquiries.”

Improvements to customer experience, including more ability to self-serve, along with efficiency targets, are being targeted by the council.

In addition, the council wants to move towards a single customer record and implement processes for efficiently updating this information.

This article has been extracted from https://www.publictechnology.net, please click on this link to read the article in full https://www.publictechnology.net/articles/news/leicester-seeks-crm-replacement

Montash is a multi-award winning global technology recruitment business. Specialising in permanent and contract positions across mid-senior appointments across a wide range of industry sectors and IT functions, including:

ERP Recruitment, BI & Data Recruitment, Information Security Recruitment, IT Architecture & Strategy Recruitment , Energy Technology Recruitment, Demand IT and Business Engagement Recruitment, Digital and E-commerce Recruitment, Leadership Talent, Infrastructure and Service Delivery Recruitment, Project and Programme Delivery Recruitment.

Montash is headquartered in Old Street, London, in the heart of the technology hub. Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid management in permanent and contract roles.

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