It has been reported that the vast majority of chief information officers (CIOs) are still concerned about the security risks associated with cloud computing and shadow IT. In an independent survey from Fruition Partners, collated by Vanson Bourne, it was highlighted that 84% of those questioned said they were worried about losing control of data. This means that more must be done to ensure online risks are guarded against.
In the latest study, CIOs from companies with over 1,000 employees were questioned on their thoughts about the rise in cloud computing. There have been many concerns about the security of such operations, and it seems that these worries are still rife. Whilst the majority of respondents worried about data control, 89% said they don’t use the same IT service management (ITSM) operations for in-house networks as they do for the public cloud.
It was also revealed that because the cloud computing market is still relatively immature, a large number of unsanctioned shadow IT services are used within organisations. 89% of CIOs questioned said they feel this presents a major and long-term security risk for companies; in fact, “shadow IT’ is becoming an increasingly popular culture, said 60%, whilst 79% acknowledged there were probably cloud applications being run without their knowledge, which makes security even more challenging.
Fruition Partners UK managing director Paul Cash said: “CIOs need to remember that while the availability of public cloud services may mean they need to provide fewer IT services themselves, it doesn't reduce the need for the management of those services.” Mr Cash added that “the need for rigorous management actually increases. Of course, you should expect public cloud services to work faultlessly, however you’d be crazy to blindly trust that they will, without managing and monitoring how those services are delivered to the business.”
Mr Cash also said that companies managing cloud services need to ensure that their IT departments continue to control services internally instead of handing such responsibility over to the cloud service providers themselves. “By failing to apply the established ITSM principles to cloud that they use to manage in-house IT services, CIOs are losing control of IT and increasing the risks and costs to the business,” he said.
Fruition Partners’ survey showed that in-house IT services are, on average, handled with a combination of six processes. In stark comparison, only three ITSM operations are normally used to manage public cloud-based services.
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