Solution is automating application lifecycle management processes for the Northern Irish firm.
SHS Group has deployed SAP's Solution Manager tool to simplify and automate management of its extensive SAP application environment, replacing the 'slow and clunky' Lotus Notes.
The Belfast-based company owns a range of food and drink brands including WKD, Shloer, Bottlegreen, Merrydown Cider and Farmlea.
To support its operations, SHS Group has been using wide range of SAP products since 2006. This includes SAP CRM, BW, Integrated Planning, ECC and more recently BW Hana and Business Objects.
In order to support the maintenance and delivery of its SAP applications throughout their lifecycle, SHS Group partnered with service provider RapidERP to roll out SAP’s Solution Manager.
The Solution Manager platform offered a range of capabilities such as business process monitoring, test management and integration with its service desk tool, ManageEngine.
Part of the attraction was the Change Request Management (ChaRM) feature available in Solution Manager, says Michelle Armstrong, SHS project manager.
“We quickly came to the opinion that one of the most significant areas of pressure for us was the whole areas of change management,” she said.
“So this started to build up quite a significant business case that lent itself to the Solution Manager ChaRM solution.”
The company had previously relied on a Lotus Notes-based third-party change management system. This lacked transparency around certain business processes, such as approvals, as the company managed its large SAP environment.
“It was very slow, the documentation was difficult to search and find, and the auditing perspective – going from one side of the business through to IT then back out the other end – it just took a long time," said Armstrong.
“It was definitely hindering the flow of information as rapidly as we had wanted to do.”
This article has been extracted from http://www.computerworlduk.com, please click on this link to read the article in full http://www.computerworlduk.com/news/applications/food-drinks-firm-shs-group-removes-admin-headaches-of-large-sap-environment-with-solution-manager-3625406/
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