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Salesforce App Eases Tasks For Sales Reps

4/09/2015 by Sharon Shahzad


Salesforce reveals Service Wave Analytics, a role-specific application built on its Wave Platform that gathers information for service representatives and their managers.

Salesforce is testing a Service Wave Analytics application for both service desk representatives fielding customer queries and their managers trying to maintain an overview of how well the service desk is performing.

Service Wave Analytics is in a pilot phase with select customers. It's expected to become available in January 2016, with pricing to be determined. Future users of Service Wave Analytics will already be Salesforce Service Cloud subscribers at $135 per month per user.

Service agents can use Service Wave Analytics to pull together information about a customer's previous purchases, service calls, and complaints. "It will provide the agent with context. He won't need to search, navigate through an application, or go to another application" to extract information, explained Larry Robinson, senior VP of product management for Service Cloud.

Service Wave Analytics sits on top of Salesforce's Wave Platform, a system that automatically collects information from Salesforce CRM applications, SAP ERP applications, Oracle financial applications, or any other legacy source designated by an organization's IT manager.

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Montash is a multi-award winning global technology recruitment business. Specialising in permanent and contract positions across mid-senior appointments across a wide range of industry sectors and IT functions, including:

ERP Recruitment, BI & Data Recruitment, Information Security Recruitment, Enterprise Architecture & Strategy Recruitment , Energy Technology Recruitment, Demand IT and Business Engagement Recruitment, Digital and E-commerce Recruitment, Leadership Talent, Infrastructure and Service Delivery Recruitment, Project and Programme Delivery Recruitment.

Montash is headquartered in Old Street, London, in the heart of the technology hub. Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid-management in permanent and contract roles.

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