Around 100 employees of the airline’s IT section will transition to IBM.
Etihad Airways and IBM today announced a 10-year technology services agreement worth approximately $700 million (Dh2.57 billion) which will allow the airline to enhance guest experience, develop world-class infrastructure and security, and improve efficiency.
The agreement will provide access to the latest cloud-based technologies and services for the airline, its group companies and equity partners.
IBM will deliver a range of secure and efficient technology services, allowing Etihad Airways and its partners to transform their IT infrastructure into global, flexible and agile cloud-based platforms to better serve their guests and employees.
The agreement includes plans for the creation of a new cloud data centre in Abu Dhabi. The centre, to be developed and operated by IBM, will be one of the most sophisticated technology facilities in the Middle East.
James Hogan, Etihad Airways’ President and Chief Executive Officer, said: “This is a long-term, strategic partnership which will allow Etihad Airways and its partners to harness the latest technologies. This is a game-changing agreement for Etihad Airways, for our partners and employees, and for Abu Dhabi.”
IBM and Etihad will create a joint technology and innovation council in Abu Dhabi to develop more personalised travel solutions using IBM’s global research capabilities and the airline’s industry expertise.
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