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Salesforce updates Government Cloud

29/04/2016 by Sharon Shahzad


The world leader in customer relationship management solutions, Salesforce, has revealed that Government Cloud has been updated to include the Lightning Experience. This includes various features commonly available on the Lightning Platform so that users of Government Cloud have new and improved ways to handle analytics, connectivity and communication.

On Thursday 28th April, Salesforce revealed that as part of the latest upgrade, those using Government Cloud will be given improved methods to unify the all-too-common fragmented workflows found in many public bodies. In addition, the Lightning features will modernise antiquated processes and bring government divisions into the digital era.

Over the past few months and years, cloud computing has swept across the IT world with gusto as many companies take the next-generation technology on board to help them streamline processes and make efficiency savings. However, one untapped area is that of the industry cloud, with most current cloud tools focusing on vertical industries and specialised programming. Now, Salesforce is looking to change this, firstly with its Government Cloud update.

Having been revamped to include the Lightning Experience, Government Cloud will benefit from features of the Lightning platform, including a better user experience, improved analytics and a loaded partner ecosystem. Salesforce has developed Lightning as one of its major strategic launchpads for applications catering to the Internet of Things and connected apps. Many of the developer-focused elements have been integrated into products, such as Service Cloud and Sales Cloud, for years.

Lightning was first launched in October 2014 when Salesforce announced the Salesforce1 Lightning Framework. This toolkit was created specifically for developers so that new mobile apps could be built and customised. Since then, Salesforce’s raft of industry-specific clouds have been slowly revamped to include the Lightning design. With the latest Government Cloud updates, agencies, government divisions and contractors will be able to utilise the latest app-building capabilities for the first time. This will make the development of mobile communication tools easier, allowing agencies to easily connect with partners, suppliers, citizens and employees.

Salesforce EVP Vivek Kundra said: “The launch of Government Cloud Lightning, along with extended compliance standards and enhancements, will empower agencies, the aerospace and defence market, and government contractors to digitally transform and connect with citizens in new ways.”

Government Cloud has had a number of other recent additions. Salesforce also included Analytics Cloud features into the platform, as well as platform encryption, to offer users an extra layer of much-needed security. 

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