Connecting to LinkedIn...



Salesforce to incorporate AI into CRM tools

26/08/2016 by Usha Tyagi


Salesforce has revealed that its next big product will introduce artificial intelligence (AI) into its global customer relationship management (CRM) tools. Talking about the firm’s latest developments, Chief Executive Marc Benioff said that the new solution, called ‘Einstein’, will take centre stage at the brand’s Dreamforce conference in October. The company has been subtly moving in on the AI market for some time, and it seems that its own product will soon be unveiled.

As yet, the details surrounding Einstein are not clear, but the move does reveal that AI will be coming to Salesforce’s flagship product. Though the big reveal is still several weeks away, Benioff has made some subtle hints about the tool. For example, he tweeted that Einstein will become the “first comprehensive AI platform for CRM.”

It was only a few months ago that the AI tool was mentioned as part of a conference with Wall Street analysts. At the time, Benioff said: “We are introducing this AI wrapper. Artificial intelligence is becoming part of Sales Cloud.” He also mentioned that Salesforce expected to see AI incorporated into all of its applications in the future.

Despite the claims that Einstein will be the first attempt to join AI with CRM, this is not strictly true. For example, Salesforce has already launched an AI tool off the back of its RelateIQ acquisition in 2014. Having bought the firm for $390 million, the SalesforceIQ Inbox app was launched as a way to help salespeople manage and prioritise their inbox. However, RelateIQ Co-Founder Steve Loughlin, who is the man in charge of running Salesforce’s app, recently announced his resignation.

Benioff is firm in his belief that AI will be the next big thing in the world of technology, though. So strong is this belief that he’s hired a team of scientists to turn to. Richard Socher, for example, is Salesforce’s Chief Scientist. The Stanford AI researcher received backing from Benioff previously to launch the MetaMind startup. This was closed down earlier in the year by Salesforce, with Socher kept on. Salesforce has also bought out other AI companies, including PredictionIO, the machine learning startup, and Tempo AI, the smart calendar application.

The true extent of Einstein is unlikely to be made clear before the big reveal in October, but Salesforce is set to make a large move as it brings AI to the CRM market. 


About Us

Montash is a multi-award winning global technology recruitment business. Specialising in permanent and contract positions across mid-senior appointments across a wide range of industry sectors and IT functions, including:

ERP Recruitment, BI & Data Recruitment, Information Security Recruitment, Enterprise Architecture & Strategy Recruitment , Energy Technology Recruitment, Demand IT and Business Engagement Recruitment, Digital and E-commerce Recruitment, Leadership Talent, Infrastructure and Service Delivery Recruitment, Project and Programme Delivery Recruitment.

Montash is headquartered in Old Street, London, in the heart of the technology hub. Montash has completed assignments in over 30 countries and has appointed technical professionals from board level to senior and mid management in permanent and contract roles.

comments powered by Disqus

Social Stream

Latest News


Dear 18-year-old me: It’s a woman’s world too

2017-03-08 09:00:00 +0000

With International Women’s Day being all about celebrating the cultural, economic, political and social achievements of women, it highlights the issue of women in technology, which remains a contentious one. Recent research from WISE, which campaigns for gender balance in science, technology and engineering, found that women only make up just 17 per cent of all IT professionals in the UK. Montash Recruitment Consultant Sadiye Booker has shared her exper...


UK threatened by serious cyber attacks every ...

2017-02-15 16:00:00 +0000

The security of the UK has been threatened by 188 serious cyber attacks in the last three months, a government security chief has said. National Cyber Security Centre (NCSC) Chief Executive Ciaran Martin told The Sunday Times that national security was put at risk by many of these attacks. Martin was speaking ahead of the official opening of the NCSC, which has been set up to protect critical services in the UK from such attacks and improve underlying i...