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Performance management updates arrive from SAP

11/10/2016 by Usha Tyagi


SAP, one of the world’s leading enterprise resource planning (ERP) solution providers, has announced that its SuccessFactors platform is to receive performance management updates. The latest patch will offer increased functionality for continuous use of the software, providing users with a way to better manage operations and reap the rewards.

Over the past few years, continuous performance management tools have been increasingly sought as those in HR adapt to improve their employees’ work.  In its best format, continuous performance management provides the best outcome not only for company and managers but also individual staff members. Since its launch, over 80 customers have implemented SuccessFactors.

Otsuka America Pharmaceuticals Talent Partner Tamara Ziegler said: “We are currently piloting continuous performance management (CPM) with our sales force, and we absolutely love the app. Now our managers have a simple way to provide real-time coaching and feedback, which keeps employees both motivated and engaged. By implementing CPM, we’ve made improving employee performance part of everyday worklife. Our employees receive the guidance they need when they need it to constantly grow in their roles.”

Now, SAP has announced a number of improvements for the platform, which only launched earlier in 2016. The updates, which are due to be released during the third quarter, include requests for peer feedback. Other features offered are an enhanced option when it comes to 360 degree feedback, and the ability for both managers and employees to request feedback at any time. For workers, it means that they can receive honest feedback on their work, though it is not yet confirmed whether responses will have anonymity. Meanwhile, for managers, the update means that a user’s weaker spots can more easily be identified, providing a way to offer additional training and coaching. Finally, SAP has also replicated desktop features for mobile use.

Use of SuccessFactors is not for everyone. In some companies, for example, use of the 360 degree appraisal process could actually become toxic. Some employees may see the process as micromanaging. Some may not be used to offering feedback, resulting in workplace friction. In addition, there are times when a periodic appraisal remains the best choice instead of an ongoing system.

However, for companies already using SuccessFactors, and for those who see a 360 degree appraisal process as a step in the right direction, SAP’s latest updates should increase the functionality of continuous performance management and allow users to enjoy the benefits with more ease. 


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