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Helpdesk Team Lead - E-commerce B2B Support - London - £45,000

  • Location

    London, England

  • Sector:

    Information Technology

  • Job type:

    Permanent

  • Salary:

    £35000 - £45000 per annum + bonus & benefits

  • Contact:

    Vikki Bayfield

  • Contact email:

    Vikkib@montash.com

  • Salary high:

    45000

  • Salary low:

    35000

  • Job ref:

    VB137982_1560767227

  • Published:

    3 months ago

  • Expiry date:

    2019-06-24

  • Startdate:

    ASAP

  • Consultant:

    #

Helpdesk Team Lead - E-commerce B2B Support - London - £45,000 + bonus & benefits

Our client an e-commerce business who partner with leading retailers such as ASOS, are currently seeking a Helpdesk Team Lead to build a 1st line support team from scratch to support their leading B2B e-commerce optimisation platform.

As Help Desk Team Lead, you will be responsible for establishing and managing their Help Desk Team and must have previous experience supporting a SaaS based platform.

Essential Skills

  • At least 2 years' experience of e-commerce B2B support
  • Previous experience in a leadership role
  • Strong communication skills with the ability to build relationships with senior stakeholders

Nice to have:

  • Previous experience building a helpdesk team from scratch
  • Multilingual - French or German

Responsibilities:

  • Establishing & managing a 1stline support team
  • Implementation of necessary 1st line processes & procedures
  • Generating internal and customer facing documentation
  • Troubleshoot issue to identify cause & resolve if able, escalate if not
  • Delivering on Customer Support KPIs

If this Helpdesk Team Lead role is of interest, then please apply with an up to date CV.

Helpdesk Team Lead - E-commerce B2B Support - London - £45,000 + bonus & benefits