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IT Infrastructure and Systems Analyst/IT Support Engineer

  • Location

    London, England

  • Sector:

    Infrastructure & Service Delivery

  • Job type:


  • Salary:

    £28000 - £32000 per annum

  • Contact:

    Daniel Marshall

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:

    IT Support_1541498318

  • Published:

    about 1 year ago

  • Expiry date:


  • Startdate:


IT Infrastructure and Systems Analyst/IT Support Engineer

Required for my client based in North London for a permanent role paying £28K-32K.

You will be the sole point of contact on site for 1st and 2nd line issues and therefore must be comfortable to work autonomously.


  • Deliver on site desktop IT support for approximately 100 desktop users (including desktops, iPad's, iPhone's, printers and laptops)
  • Develop and maintain the IT network and contribute to the planning and implementation of infrastructure improvements
  • Support conferencing and AV systems
  • Provide training for staff in new software
  • Fault diagnosis and rectification of network and sub-system issues
  • Manage software licensing of engineering tools
  • Engage third party support providers where appropriate
  • Monitor systems for stability, availability and performance
  • Troubleshooting IT related issues and resolving user issues within a commercial environment
  • General admin duties to network infrastructure
  • Hardware installation and configurations

Skills/Knowledge Required:

  • Understanding of Windows Operating Systems. to include:
  • Windows 7/10
  • Office 365
  • VM Ware
  • Citrix
  • Skype for business
  • Active Directory and Group Policy
  • Apple iPad/iPhone/MacBook pro
  • Dell/HP/cisco hardware
  • Knowledge of ITIL processes
  • Antivirus software