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IT Service Manager - Operating Model Design

  • Location

    Coventry, West Midlands

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £300 - £350 per day

  • Contact:

    Roddy Coltart

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 1 year ago

  • Duration:

    12 months

  • Expiry date:


  • Startdate:


  • Consultant:


IT Service Manager - Operating Model Design required. An IT Service Manager - Operating Model Design is required by one of Montash's clients, who are a leading financial institution, in Coventry on a one year contract. The IT Service Manager - Operating Model Design will have 5 years plus experience in IT Operating Model and service design with a particular focus on Service Integration and Management.

The IT Service Manager - Operating Model Design will be involved in the following areas:

  • ITIL Base IT Service Management capabilities (Incident, problem, change, config.).
  • Specific cloud environment orchestration processes with a focus on AWS and managed CoLo builds (Hybrid environment management, demand and capacity, access management, blueprint management).
  • InfoSec processes (Security incident management, InfoSec monitoring. Security Operations Centre).

The ideal candidate will be a qualified IT Service Management professional with advisory / consulting experience of reporting up to Programme Director Level with major UK and Global clients. Key roles and responsibilities will include:

  • The design and documentation of industry compliant operating model capabilities (Process, organisation / roles and tooling).
  • Liaising with client side stakeholders and delivering to plan.
  • Reporting to the lead on the IT Operating Model stream.

If you are a good fit for this please apply immediately.