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Service Architect - NPPV2/CTC clearance

  • Location

    London, England

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    negotiable

  • Contact:

    Omar Salih

  • Contact email:

    OmarS@montash.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    18032021_1616086264

  • Published:

    5 months ago

  • Duration:

    3 Months

  • Expiry date:

    2021-03-25

  • Startdate:

    ASAP

  • Consultant:

    #

NPPV2/CTC clear Service Architect required. A NPPV2/CTC clear Service Architect is required by Montash's client, a leading consultancy, on an initial three month contract based in London (remote initially).

Brief Description of the Role:

  • The NPPV2/CTC clear Service Architect will be responsible for ensuring that the transition into service is of the quality desired by the client and meets contractual commitments.
  • The SIM will marshal the resource of the service provider and internal IT functions in order to translate the business requirements of the client into delivered services.
  • Responsibility for Operational Acceptance of services.
  • The primary point of contact for Service Introduction.
  • Familiarity with the processes related to Service Delivery and to review, develop and amend processes as the activities of the position develop over time.
  • Specification / agreement with service providers of the content of service introductions, including Operational Acceptance Criteria, and the timetable for their delivery.
  • Member of a multi-disciplined Service Architecture and Introduction team.

The NPPV2/CTC clear Service Architect will be accountable for:

  • Plan details and attendees for Service Introduction sessions.
  • Act as internal contact for provided service(s) or support internal and external stakeholder relationship management for purposes of transitioning designated services.
  • Consult with business domain on management of satisfaction levels.
  • Develop & consistently apply quality & Continuous Service Improvement plans.
  • Support the Service Architects & other Service Introduction stakeholders
  • Development and improvement of transitions into service using templates as a starting point.
  • Lead and execute OAC (Operational Acceptance Criteria) sessions and subsequent activities/actions.
  • Collate data into checklists on behalf of the Project Managers.
  • Liaison with internal account based operational teams (Service Management, SIAM Ops, Service Operations, Project Management, Solution Management, Technical Architecture etc).
  • Liaison with Internal SIAM Towers (AMS, EUS, Hosting, Data Centre, Networks).
  • Liaison with multiple external third parties
  • Liaison with internal resolving technical teams.
  • Updating and further development of internal artefacts that we can use (i.e. templates etc.).
  • Attendance at fortnightly internal facing Service Architecture pipeline review, including presenting update to internal attendees' status of projects.

The NPPV2/CTC clear Service Architect will have the following skills:

  • 10 + years' experience in Information Technology.
  • Commercial and Business Awareness.
  • Service and Operations Management.
  • Extensive experience managing vendors in a Technology outsourced environment.
  • Excellent client facing skills.
  • Negotiation skills.
  • Strong team/project management/networking abilities bringing together groups from different areas of the business.
  • Excellent remote management skills.
  • Demonstrable skills in the "personal" management of solutions.
  • Advance Knowledge of standard IT Processes.
  • Outward facing personal track record in successfully representing internally developed IT products to in-house and external clients.
  • Ability to lead technology deployment and support efforts.
  • Excellent communication skills: verbal, written & presentation.
  • Experience working in a changing and multi-disciplined environment.
  • Crisis & conflict management.

If you are a good fit please apply immediately. Please only apply if you hold current NPPV2/CTC clearance.