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Service Manager - NPPV or SC Cleared

  • Location

    London, England

  • Sector:

    Infrastructure & Service Delivery

  • Job type:

    Contract

  • Salary:

    £350 - £400 per day

  • Contact:

    Roddy Coltart

  • Contact email:

    roddyc@montash.com

  • Salary high:

    400

  • Salary low:

    350

  • Job ref:

    ServMan_1607344583

  • Published:

    8 months ago

  • Duration:

    3-6 Months

  • Expiry date:

    2020-12-14

  • Startdate:

    January

  • Consultant:

    #

Service Manager - NPPV or SC Cleared

Service Manager - NPPV or SC Cleared required. A Service Manager is required by Montash's client, a leading consultancy, on an initial three month contract (strong chance it will extend to six months as a minimum) based from London (remote initially due to COVID).

The Service Manager will have the following knowledge/skills/experience:

Knowledge

  • Excellent working knowledge of the applications and services in the area of responsibility and the operational impact of non-availability
  • Detailed understanding of specific application related technology to be able to challenge support providers. Also able to use knowledge to identify and target service related improvements (both digital and process related)
  • Excellent knowledge of Agile development and ITIL 3 standards and processes. Practical understanding of how these standards and methodologies can be applied effectively across both the supplier chain, internal groups and other stakeholders
  • Strong understanding of Financial and Commercial models
  • Good understanding of security implications, as well as wider technology touch-points
  • Understanding of the SIAM / Towers model

Skills

  • Excellent stakeholder and supplier management skills
  • Excellent interpersonal skills, including teamwork, collaboration, facilitation, negotiation, and achieving results by influencing others
  • Ability to identify and explore opportunities for service and business improvement. Can drive analysis, prioritisation and implementation of improvements. This includes recognising the potential for automation of processes, determining costs and benefits of new approaches and managing change or assisting in implementation where needed
  • Commercially and technically astute problem solver, with the ability to quickly get to the heart / root cause of a problem and propose cost effective solutions
  • Excellent commercial acumen to help identify opportunities for cost reduction across the service
  • Ability to use specialist knowledge of business and applications to provide support and also challenge users, suppliers and colleagues
  • Ability to use specialist knowledge to plan and schedule the testing and deployment of releases that takes into account key dependencies and minimises the disruption to live service
  • Ability to prioritise and plan tasks and outcomes, balancing priorities against deadlines

Identifying and designing new service patterns and standards

Experience

  • Strong background in service and technology management and significant experience of the full service lifecycle including implementing and improving ITIL 3 processes and tools
  • Customer / stakeholder relationship management and customer focused delivery of ICT services
  • Commercial / contract management of supplier performance and financial management of a service operating on a national scale
  • Working effectively in a multi supplier outsourced environment, ideally based on a SIAM / Towers model or similar
  • Experience of maintaining a configuration management regime in a complex / large scale environment to ensure and appropriate control is in place for all assets
  • Experience of test tools to automate testing and validate business requirements
  • Analysis of failure within services and identification of root causes for that failure
  • Identification of opportunities for cost reduction and improvement within an existing service

If you are a good fit for this Service Manager role and have either NPPV or SC Clearance please apply immediately.