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Technical Service Manager

  • Location

    London, England

  • Sector:

    Infrastructure & Service Delivery

  • Job type:

    Contract

  • Salary:

    negotiable

  • Contact:

    Roddy Coltart

  • Contact email:

    roddyc@montash.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    TechServMan_1613411788

  • Published:

    about 2 months ago

  • Duration:

    3 Months +

  • Expiry date:

    2021-02-22

  • Startdate:

    ASAP

  • Consultant:

    #

Technical Service Manager required. A Technical Service Manager is required by Montash's client, a leading consultancy, on an initial three month contract in London (remote initially).

The most important skill for this role is Oracle, and I have included other details for the Technical Service Manager.

The Technical Service Manager will have the following experience:

  • IT Service Management (e.g. ITIL)
  • Working effectively in a multi supplier outsourced environment and managing third party suppliers.
  • Customer relationship management and customer focused service delivery.
  • Experience of working within a public sector environment.
  • 5+ years of hands on IT experience in either service management or technical change with a broad understanding of both.
  • Architectural experience with technical oversight of multiple technologies and complex system to system interfaces.

The Technical Service Manager will have the following knowledge:

  • Working knowledge of managing and evolving business critical applications and services.
  • Understanding of Applications Lifecycle Management.
  • Broad understanding of ERP applications, preferably Oracle E-Business suite.
  • Broad understanding of multiple ERP modules and the integration between them.
  • Working knowledge of back office support systems and the integration between them.
  • Understanding of managing services delivered through external service providers and working within an outsource environment particularly from a technology perspective.
  • Knowledge of the business services supported by the outsourced applications and the operational impact of non-availability.
  • Knowledge of standard IT architectural practices
  • Understanding of key business stakeholders and their different perspectives.
  • Understanding of IT service management
  • Understanding of IT change & release management practices

The Technical Service Manager will have the following skills:

  • Excellent customer relationship management.
  • Excellent stakeholder and supplier service management.
  • Strong interpersonal skills, including teamwork, collaboration, facilitation, negotiation, and achieving results by influencing others.
  • Ability to use specialist knowledge of business and applications (specifically ERP) to provide support and also to challenge users, suppliers and colleagues.
  • Commercially astute problem solver, with the ability to quickly get to the heart of a problem and propose effective and efficient solutions.
  • Ability to develop plans and roadmaps for changes, gathering stakeholder agreement and progressing through to delivery in line with the organisation's standards and methods.

If you are a good fit please apply immediately.