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Third Line Support Engineer

  • Location

    Southampton, Hampshire

  • Sector:

    Infrastructure & Service Delivery

  • Job type:

    Permanent

  • Salary:

    Bonus and benefits

  • Contact:

    Harry Moran

  • Contact email:

    harrym@montash.com

  • Salary high:

    40500

  • Salary low:

    0

  • Job ref:

    VNE_1562139986

  • Published:

    3 months ago

  • Expiry date:

    2019-07-10

  • Startdate:

    ASAP

Third Line Support Engineer

Overview: Montash is working with an exciting client who is looking for a Third Line Support Engineer to design and manage the voice infrastructure and network. The ideal candidate will be required to ensure growth, security and availability are included in all project work and design undertaken for Switches, Server, Storage and Firewalls.

Responsibilities:

  • Management of the Storage, Server and Network infrastructure
  • Perform network architecture design, feasibility and cost studies for solutions
  • Recommend and develop strategies for network security and growth
  • Perform evaluation and analysis of service provider solutions
  • Ongoing review of current environment technical performance including monitoring and reporting for WFM, SIP, CTI, PCI and IVR related solutions
  • Communicate requirements and set expectations
  • Provide engineering support and leadership for projects
  • Ensure deadlines are met
  • Undertake IT project tasks as instructed by the Infrastructure manager
  • Troubleshoot customer and voice network related issues supporting the first and second line incident teams

Requirements:

  • CCNA Voice or 5 years in a Senior Cisco Voice support role
  • Professional experience, documenting, planning and managing platforms through their life cycle
  • Experience of operational management of IT infrastructure environments
  • Excellent customer-service and interpersonal skills
  • Experience with storage array's and storage area networks

Location: Southampton

Salary: Dependent upon candidate experience