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Application Service Manager; Web & Mobile - Luton - £70,000

  • Location

    Luton, Bedfordshire

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £60000.00 - £70000.00 per annum

  • Contact:

    Vikki Bayfield

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


  • Consultant:


Application Service Manager; Web & Mobile - Luton - Up to £70,000 + 20% bonus & benefits

Our client a global e-commerce organisation who operate in over 180 countries and had a revenue over 20 Billion EUR last year, are actively seeking an Application Service Manager to join their team based in Luton.

The Application Service Manager will have overall responsibility for Digital Platforms applications and infrastructure services, which includes in-house and externally developed applications and hosted services (on prem and AWS). You will also be responsible for leading an internal team of application technology experts.

Key Skills:

  • Previous experience working as an Application Service Manager with exposure to both Web & Mobile applications
  • Background in SaaS, servers, storage, network and cloud technologies.
  • Strong stakeholder management skills, including the ability to manage stakeholders up to executive board level
  • Excellent service delivery capabilities and deep understanding of technology. Ideal candidates will have held senior roles in large scale, international service delivery environments.


  • Provide technical leadership of application and infrastructure services.
  • Oversee and ensure the provision of high quality applications and infrastructure support, and consultancy to other IT teams and third-party providers.
  • Manage a team of application support analysts, security leads and DevOps resources. Including carrying out appraisals, one-to-one's etc.
  • Build, document and maintain extensive operational and architectural knowledge of all Digital Platforms technology landscape and their interfaces.
  • Works closely with third party suppliers to resolve day-to-day application and operational issues.
  • Work closely with the Project Delivery teams, accepting new projects or changing into production.
  • Provide the appropriate level of support diagnostics and performance monitoring.
  • Define the application and infrastructure monitoring (tooling) strategy to ensure readily available access to business and operational IT performance metrics.
  • Monitoring supplier and internal teams service level performance
  • Budget planning and control, monitoring on-going running costs.
  • Own IT service continuity (DR) process.

If this Application Service Manager role is of interest, then please respond with an up to date CV.

Application Service Manager; Web & Mobile - Luton - Up to £70,000 + 20% bonus & benefits