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Application Support Analyst X2 - Luton - up to £38k per annum

  • Location

    Luton, Bedfordshire

  • Sector:

    Infrastructure & Service Delivery

  • Job type:

    Permanent

  • Salary:

    £30000 - £38000 per annum + Benefits

  • Contact:

    Tyler Bass Hunt

  • Contact email:

    tylerb@montash.com

  • Salary high:

    38000

  • Salary low:

    30000

  • Job ref:

    J6102

  • Published:

    over 1 year ago

  • Expiry date:

    2016-10-02

  • Startdate:

    ASAP

Job title: Application Support Analyst X2
Location: Luton
Salary: £30,000-£38,000
Job type: Permanent

An exciting opportunity to work for a leading FTSE 100 enterprise based in Luton who are going through a large scale strategic transformation.

Job description

You will be supporting and maintaining back office systems and applications to ensure the organisation can continue operating effectively.

Responsibilities

  • Ensure there is an appropriate level of performance support monitoring taking place.
  • Make proposals and recommendations to ensure target areas are addressed.
  • Monitor incident queries and respond to these in a timely manner.
  • Ensure consequential fixes or changes are delivered and documented within time and quality constraints.
  • Provide our of hours support if necessary; on-call support coverage on a rota basis between 1800-0800.
  • Work closely with the problem and incident management team to identify root causes of major incidents.

Key skills and experience

  • A good understanding of business impact related to application outrage.
  • Intelligent analysis of data to draw conclusions/ recommend solutions.
  • Customer service skills and knowledge.
  • Good written and verbal communication skills.
  • Strong, proven experience in the analysis and resolution of highly complex technical incidents.
  • Ability to assess impact and prioritise workloads and actions accordingly.
  • Demonstrate an understanding of commercial processes and requirements.
  • Technical and administrative skills in Business Objects, SQL, UNIX, Windows and UC4.
  • The ability to manage application stakeholders.

Please contact Tyler at TylerB@montash.com or 02070140230 for more information.