Montash have been engaged by a Leading Company based in Hampshire to source an Automation Design Lead to be responsible for the end to end design and engineering of their Service Operation Management Orchestration and Tooling Platform and Service Model.
This role will be responsible for designing a capability on which to create repeatable, automated tasks and workflows to deliver orchestrated request fulfilment, service restoration, runbooks, and to support automated change and release. This includes working closely with infrastructure and applications teams to orchestrate Infrastructure, OS, and Application provision. It also involves automating repetitive operational tasks, incident resolution and problem resolution to minimise operational costs and improve consistency and quality.
- Ability to deconstruct high level requirements, model them and documents them for low level design
-Demonstrable experience in integrating automation tools with API's using patterns like REST/SOAP
-Ability to learn new tools / techniques quickly and apply this to the SOM Environment
-Working knowledge of Service Now or similar (In Particular ServiceNow Orchestrator)
-Knowledge of Windows and Linux OS
-Working knowledge of automation and tools (such as Jenkins, Puppet and Ansible)
-Working knowledge of Request Fulfilment and how to automate fulfilment
Nice to Have
-Service Management Tools such as ServiceNow, CA Service Desk or BMC Remedy
-Able to model processes to help realise the orchestration of the provision of complex catalogue items
-Knowledge of infrastructure provisioning using orchestration tools
-Working knowledge of AGILE methodologies
automation / automation design lead / windows / linux / puppet / ansible / service now / service now orchestrator / bmc remedy / AGILE / ServiceNow / REST / SOAP / Service Operation Management / ITIL / API's / automation lead / automation engineer