Montash have been engaged by a global client based in Bedfordshire to source a Business Analyst with solid experience in customer data and CRM, to complete an end to end review of the way they are currently communicating with their customers.
They are looking for a Business Analyst with past experience in CRM ideally within a retail environment.
You will be looking at the way data is taken from their customer database or marketing database, and analysing how this is passed on to their contact centres/other business areas. This data will include customer feedback, and the way that customers chose to be contacted (phone, email, text ect)
- Minimum of 3- 4 years as a BA
-Experience in customer data
-Experience in CRM
-Travel Industry or Retail experience desirable but not essential.
data / business analyst / customer data / crm / travel / retail / workflows