Montash are working with an iconic brand who need to hire a Business Change specialist that will help shape their customer experience during and, more importantly, post sale.
Ideally you will have worked with brands focused on luxury goods sold to HNWI. Industries that would be most applicable would be Automotive, Yachts or Aviation. However, other luxury goods will absolutely be considered. The role will require you to use data in order to help shape business decisions. It's a programme led role, and you will wear both a BA and PM hat at times (it's not a dedicated PM role).
About the role
The role will be focussing on the Aftersales/Ownership aspect of this company and how they provide services to customers.
Looking at, but not limited to:
- Breakdown Service
- Service Plans
- Extended Warranty
- Data Quality / data integrity
- Managing roadside assistance
- Invoice management
- Will be doing the tendering and looking at new suppliers
If you are a good fit for this please apply immediately.