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Business Change Consultant - Customer Experience

  • Location

    West Sussex, England

  • Sector:

    Project/Programme Delivery

  • Job type:

    Contract

  • Salary:

    Up to £0.00 per day + negotiable

  • Contact:

    Roddy Coltart

  • Contact email:

    roddyc@montash.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    J12187_1521570548

  • Published:

    9 months ago

  • Duration:

    6 Months +

  • Expiry date:

    2018-03-27

  • Startdate:

    ASAP

  • Consultant:

    #

Montash are working with an iconic brand who need to hire a Business Change specialist that will help shape their customer experience during and, more importantly, post sale.

About you:

Ideally you will have worked with brands focused on luxury goods sold to HNWI. Industries that would be most applicable would be Automotive, Yachts or Aviation. However, other luxury goods will absolutely be considered. The role will require you to use data in order to help shape business decisions. It's a programme led role, and you will wear both a BA and PM hat at times (it's not a dedicated PM role).

About the role

The role will be focussing on the Aftersales/Ownership aspect of this company and how they provide services to customers.

Looking at, but not limited to:

  • Workshop
  • Breakdown Service
  • Service Plans
  • Extended Warranty
  • Data Quality / data integrity

Also:

  • Managing roadside assistance
  • Reporting
  • Invoice management
  • Will be doing the tendering and looking at new suppliers

If you are a good fit for this please apply immediately.