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Business Improvement Consultant- Six Sigma

  • Location

    Luton, Bedfordshire

  • Sector:

    Demand IT & Business Engagement

  • Job type:

    Contract

  • Salary:

    £450 - £500 per day

  • Contact:

    Amy Harris

  • Contact email:

    amyh@montash.com

  • Salary high:

    500

  • Salary low:

    450

  • Job ref:

    BPC020318_1520003120

  • Published:

    5 months ago

  • Duration:

    10 weeks +

  • Expiry date:

    2018-03-09

  • Startdate:

    ASAP

  • Consultant:

    #

Montash have been engaged by a Leading Travel Company to source a Business Improvement Consultant to work on the merging of their Nordics business onto UK&I systems and platforms

This role will see the Business Consultant working specifically on the Customer Operations Platform - which relates to customer experience and touch points however has input into several areas ie finance and legal.

Programme has so far been looking at how the Nordics business works and differs from UK&I and how the client address this. The understanding and mapping the 'as is' is essentially done and this consultant will be coming in at the 'to be' definition phases and implementation in phases planned for October and November.

Duties/Typical Week:

  • 2 days per week running workshops
  • Time planning and facilitating workshops
  • Planning approach
  • Outputs - coordinating these to key decision makers
  • Planning for further process reviews
  • Represent their workstream at meetings / project boards
  • Meetings with Customer Ops Team
  • Clear communications

Essential Skills:

  • Lean 6 Sigma (Green belt ideally)
  • Business Process Mapping
  • Visio
  • Strong relationship management
  • Gravitas
  • Strong communication skills

Desirable:

  • International projects experience- exp with different cultures
  • Travel not essential but experience on similar projects with disparate teams a big plus