Call Centre Implementation Consultant - ServiceNow - Frankfurt, Germany
Montash are engaged with a global client based in Frankfurt, Germany who are looking for an experienced Call Centre Implementation Consultant who has professional experience of ServiceNow.
You will need to have hands-on experience of implementing Call Centres with an ability to understand work councils, the organisational setup of call centres and ideally an understanding of ServiceNow implementation.
You will also need to speak fluent German!
- Technical hands-on experience of implementing Call Centres for German based clients so you have an ability to understand German navigation of work councils and laws.
- Solid understanding of the organisational setup of Call Centre implementation.
- Professional experience of ServiceNow implementation - ideally at least 2-3 years' experience.
- Experience and knowledge of going into a large complex environment and setting up a Call Centre with a mix between ticketing tools, telephony systems and performance tracking.
- In-depth knowledge of technology to enable you to understand the complexity of requirements.
- Effective communication and stakeholder engagement skills.
- Fluent German and English is required.
The client is looking for someone to be based in Frankfurt and you will be required onsite for 5 days per week so please ensure this will work for you before submission.