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Commercial Manager

Job Title: Commercial Manager
Contract Type: Permanent
Location: Reading, Berkshire
Industry:
Salary: £55000 per annum + benefits
REF: 354542
Contact Name: Chloe Alexandra Winterhalter
Contact Email: ChloeA@montash.com
Job Published: over 1 year ago

Job Description

Montash is Currently retained by a leading global utilities organisation seeking a Commercial Manager (Retail).

Role Responsibilities:

  • Enabling the client to transform from a customer service organisation to a becoming a leading Retailer
  • Developing household segmentation strategies clearly outlining the customer management, service, sales, retention approach and value.
  • Use insight and analysis to drive performance and to identify, prioritise and develop opportunities to drive value for your segments
  • You will develop and own the plans and business cases to uplift products per customer ratio, Brand NPS, Customer Effort and CSAT performance, cost/value for Household customers
  • Lead a virtual team (matrix structure) and work closely with change and operational managers who will deliver the performance and projects required to achieve your strategy and plans.

Essential skills and Requirements:

  • Experienced commercial manager who has a worked in a high customer base and customer transaction business.
  • The candidate will be highly numerate and analytical with experience of developing customer segment strategies and plans.
  • You will be a strong relationship manager with proven ability to manage, influence and network with key stakeholders and be able to work in a highly matrixed environment to deliver the segment plans.
  • Strong customer focus

If this role is of interest or for a chat around the market please contact Chloe Winterhalter on chloea@montash.com or call on 0207 014 0230

Commercial Manager Role:

Montash is Currently retained by a leading global utilities organisation seeking a Commercial Manager (Retail).

Role Responsibilities:

  • Enabling the client to transform from a customer service organisation to a becoming a leading Retailer
  • Developing household segmentation strategies clearly outlining the customer management, service, sales, retention approach and value.
  • Use insight and analysis to drive performance and to identify, prioritise and develop opportunities to drive value for your segments
  • You will develop and own the plans and business cases to uplift products per customer ratio, Brand NPS, Customer Effort and CSAT performance, cost/value for Household customers
  • Lead a virtual team (matrix structure) and work closely with change and operational managers who will deliver the performance and projects required to achieve your strategy and plans.

Essential skills and Requirements:

  • Experienced commercial manager who has a worked in a high customer base and customer transaction business.
  • The candidate will be highly numerate and analytical with experience of developing customer segment strategies and plans.
  • You will be a strong relationship manager with proven ability to manage, influence and network with key stakeholders and be able to work in a highly matrixed environment to deliver the segment plans.
  • Strong customer focus

If this role is of interest or for a chat around the market please contact Chloe Winterhalter on chloea@montash.com or call on 0207 014 0230

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