Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Commercial Manager

Job Title: Commercial Manager
Contract Type: Permanent
Location: Reading, Berkshire
Industry:
Salary: £55000 per annum + benefits
REF: 354542
Contact Name: Chloe Alexandra Winterhalter
Contact Email: ChloeA@montash.com
Job Published: over 1 year ago

Job Description

Montash is Currently retained by a leading global utilities organisation seeking a Commercial Manager (Retail).

Role Responsibilities:

  • Enabling the client to transform from a customer service organisation to a becoming a leading Retailer
  • Developing household segmentation strategies clearly outlining the customer management, service, sales, retention approach and value.
  • Use insight and analysis to drive performance and to identify, prioritise and develop opportunities to drive value for your segments
  • You will develop and own the plans and business cases to uplift products per customer ratio, Brand NPS, Customer Effort and CSAT performance, cost/value for Household customers
  • Lead a virtual team (matrix structure) and work closely with change and operational managers who will deliver the performance and projects required to achieve your strategy and plans.

Essential skills and Requirements:

  • Experienced commercial manager who has a worked in a high customer base and customer transaction business.
  • The candidate will be highly numerate and analytical with experience of developing customer segment strategies and plans.
  • You will be a strong relationship manager with proven ability to manage, influence and network with key stakeholders and be able to work in a highly matrixed environment to deliver the segment plans.
  • Strong customer focus

If this role is of interest or for a chat around the market please contact Chloe Winterhalter on chloea@montash.com or call on 0207 014 0230

Commercial Manager Role:

Montash is Currently retained by a leading global utilities organisation seeking a Commercial Manager (Retail).

Role Responsibilities:

  • Enabling the client to transform from a customer service organisation to a becoming a leading Retailer
  • Developing household segmentation strategies clearly outlining the customer management, service, sales, retention approach and value.
  • Use insight and analysis to drive performance and to identify, prioritise and develop opportunities to drive value for your segments
  • You will develop and own the plans and business cases to uplift products per customer ratio, Brand NPS, Customer Effort and CSAT performance, cost/value for Household customers
  • Lead a virtual team (matrix structure) and work closely with change and operational managers who will deliver the performance and projects required to achieve your strategy and plans.

Essential skills and Requirements:

  • Experienced commercial manager who has a worked in a high customer base and customer transaction business.
  • The candidate will be highly numerate and analytical with experience of developing customer segment strategies and plans.
  • You will be a strong relationship manager with proven ability to manage, influence and network with key stakeholders and be able to work in a highly matrixed environment to deliver the segment plans.
  • Strong customer focus

If this role is of interest or for a chat around the market please contact Chloe Winterhalter on chloea@montash.com or call on 0207 014 0230

Social Stream

Latest News

W1siziisijiwmtyvmtivmdyvmdkvmjcvmtavnze4l2nsb3vkihrly2hub2xvz3kgc2vydmljzxmuanbnil0swyjwiiwidgh1bwiilcizodb4mtawiyjdxq

AI continues to infiltrate cloud computing se...

2016-12-06 09:00:00 +0000

With Google and Microsoft both already working on artificial intelligence (AI) software for their cloud services, it has been revealed that Amazon is now to join the battle. The internet giant is to prioritise developing AI for Amazon Web Services (AWS), the division that sells data storage and computing to IT professionals around the world. AWS is currently the fastest-growing division for Amazon, with the past year having seen sales soar by 60 per cen...

W1siziisijiwmtyvmtivmduvmtqvmdavmjivmzm1l0jpzybeyxrhlmpwzyjdlfsiccisinrodw1iiiwimzgwedewmcmixv0

Big data analytics – governed data discovery ...

2016-12-05 13:00:00 +0000

Big data analytics has matured as a business process during 2016 with most enterprises now recognising the critical importance of actively mining big data for insights. These insights will inform decision-making and ensure they remain competitive in an increasingly complex landscape that is constantly in flux. One prediction that will certainly come to fruition in the coming years is “more data”. The world’s storage systems are set to hold more than 17....