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Contact Center Implementation Consultant (Kontaktmitte)

  • Location

    Frankfurt am Main, Hessen

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    €600 - €700 per day

  • Contact:

    Sadiye Booker

  • Contact email:

    sadiyeb@montash.com

  • Salary high:

    700

  • Salary low:

    600

  • Job ref:

    SDBO5487_1493722296

  • Published:

    over 1 year ago

  • Duration:

    6 Months

  • Expiry date:

    2017-05-09

  • Startdate:

    2 Weeks

Contact Center Implementation Consultant - €600 - €700 Euros Per Day - 6 Months Contract - Frankfurt, Germany

Montash are engaged with a global client based in Frankfurt, Germany who are looking for an experienced Contact Center Implementation Consultant.

You will need to have hands-on experience of implementing Contact Centers with an ability to understand work councils, the organisational setup of Contact Centers and ideally an understanding of ServiceNow implementation.

You will also need to speak fluent German!

Key Skills

  • Technical hands-on experience of implementing Contact Centers for German based clients so you have an ability to understand German navigation of work councils and laws.
  • Solid understanding of the organisational setup of Contact Centers implementation.
  • Professional experience of ServiceNow implementation - ideally at least 2-3 years' experience.
  • Experience and knowledge of going into a large complex environment and setting up a Contact Center with a mix between ticketing tools, telephony systems and performance tracking.
  • In-depth knowledge of technology to enable you to understand the complexity of requirements.
  • Effective communication and stakeholder engagement skills.
  • Fluent German and English is required.

The client is looking for someone to be based in Frankfurt and you will be required onsite for 5 days per week so please ensure this will work for you before submission.

Please contact me for more information on sadiyeb@montash.com or call +44(0) 207 014 0231.

KEYWORDS: CONTACT CENTER IMPLEMENTIERUNG / KONTAKTMITTE / SERVICENOW / CALL-CENTRE / CALL CENTRES / WORK COUNCIL / IMPLEMENTATION / TICKETING / TELEPHONY SYSTEMS / PERFORMANCE TRACKING / GERMAN / GERMANY / EUROPE /