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CRC Project Manager

  • Location

    Coventry, West Midlands

  • Sector:

    Project/Programme Delivery

  • Job type:

    Contract

  • Salary:

    Up to £0.00 per annum + negotiable

  • Contact:

    Roddy Coltart

  • Contact email:

    roddyc@montash.com

  • Salary high:

    0

  • Salary low:

    0

  • Job ref:

    J9862_1515508297

  • Published:

    8 months ago

  • Duration:

    3 Months +

  • Expiry date:

    2018-01-16

  • Startdate:

    ASAP

  • Consultant:

    #

Customer Relationship Centre Project Manager required. A Customer Relationship Centre Project Manager is required by one of Montash's key clients based in Coventry on a three month contract (likely to be extended). As part of the client's ongoing digital transformation and, as such, a launch of an exciting new ecommerce proposition the Customer Relationship Centre Project Manager will be responsible for developing the strategy and providing the tools to deliver a premium owner experience through the many different channels of aftersales customer contact.

Essential:

  • Previous experience of working in a Project Management role with a track record of successful delivery
  • Business change focussed
  • Strong customer service background
  • Proven experience of stakeholder management at all levels
  • Methodical detailed approach to work
  • Strong analytical and problem solving skills to identify how one issue can impact on another and put in place the required interventions through support or from own knowledge base
  • Ability to manage significant risks and issues
  • Negotiation and adaptability
  • Relevant degree or equivalent experience preferred

Desirable:

  • Expertise of delivering transformation change for a large blue-chip company
  • Expertise in delivering transformation change in automotive
  • Expertise in eCommerce change and delivery of change
  • Relevant qualification and/or training in a recognised appropriate Project Management methodology
  • Stakeholder Management expertise, specifically the ability to confidently advise and influence senior stakeholders
  • Commercially astute with an ability to understand the business function that this role supports

If you feel you fit the above then please apply ASAP.