Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Critical Incident Manager

Job Title: Critical Incident Manager
Contract Type: Contract
Location: Amsterdam, North Holland
Industry:
Salary: €45 - €55 per hour
Start Date: ASAP
Duration: 12 Months
REF: critical120717_1499856712
Contact Name: Amy Harris
Contact Email: amyh@montash.com
Job Published: 3 months ago

Job Description

Montash have been Engaged by a Global Retailer Near Amsterdam to source a Critical Incident Manager with Digital experience for a 12 month contract.

You will have the ability to identify, evaluate and execute preventive measures to avoid/minimize impact to the consumer experience across the business.

Essential Skills

  • Working knowledge of IT service management (Incident, Problem, Change and Knowledge Management)
  • Ability to drive (command & control) a technical team of support engineers and venders during Critical / Major Incidents
  • Able to communicate and translate business impacts, status, action plans, timelines etc. during CIM/MIM both at a technical and business level to leadership / stakeholders.
  • Background with ITIL or Lean a plus
  • Practical experience in managing and leading application / infrastructure reliability practices for consumer facing web, mobile experiences and retail brick & mortar store infrastructure.
  • Deep understanding of the business landscape and how site reliability influences our consumers.
  • Previous experience with developing and driving real time monitoring solutions that provide visibility into site health / store health and key performance indicators
  • Familiarity with most of the following: Java, ServiceNow, Splunk, New Relic, Science Logic, Cloud computing, VMs, Windows, Linux and AWS
  • Ability to work across multi-functional teams to continuously analyze system performance in production, troubleshoot consumer reported issues, and proactively identify areas in need of optimization
  • Able to implement real time monitoring for complex business processes delivered by technology.
  • Prior experience with agile methodologies, performance engineering and automation tools
  • 3-5 years' technical experience working with consumer facing (e-commerce) software applications and front office / back office retail systems.

Please note that you will need to go through a Dutch Payroll Company and not directly as a Sole trader/BV

critical incident / site reliability / engineer / infrastructure / IT Service Management / java / service Now / splunk / new relic / science logic / cloud / vms / windows / linux / aws / ITIL / e commerce / mobile / software applications / consumer facing / website / ecommerce / application reliability / automation tools

Social Stream

Latest News

W1siziisijiwmtcvmdkvmjkvmdgvmtmvmjkvmjgyl1vudgl0bgvkigrlc2lnbiaomjuplmpwzyjdlfsiccisinrodw1iiiwimzgwedewmcmixv0

Are PSLs a Blocker or an Enabler?

2017-10-02 11:00:00 +0100

The use of a Preferred Supplier List (PSL) was intended to support and strengthen relationships and performance between organisations and their third party suppliers. As the technical landscape continues to evolve at rapid rate recruitment and demand for new skills becomes more intense. Are PSLs still the solution or an obstacle to sourcing the right talent? The traditional PSL A dedicated list of partners intended to guarantee quality and availability ...

W1siziisijiwmtcvmdkvmjevmdgvndmvmduvmtmxl1vudgl0bgvkigrlc2lnbiaomjmplmpwzyjdlfsiccisinrodw1iiiwimzgwedewmcmixv0

Why do we punish the victims of hacking?

2017-09-21 09:00:00 +0100

Hacks occur every 39 seconds, with 95% of them targeting governments, retailers and the tech industry. If the hackers are caught, they'll face prison time under the Computer Misuse Act. More often than not, the businesses who are victims of those attacks expose themselves to punishment of their own. The laws that determine the duty of protection owed to businesses and their customers is both vague and broad, making them question just how much protection...