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CRM Lead Consultant (e-Commerce)

Job Title: CRM Lead Consultant (e-Commerce)
Contract Type: Permanent
Location: United Kingdom,City of London
Salary: £80000 - £95000 per annum + bonus+benefits
Start Date: ASAP
REF: CA/MON-LC9201_65558
Contact Name: Montash Ltd
Contact Email:
Job Published: almost 3 years ago

Job Description

Position Description

We are looking for experienced Senior Lead CRM Consultant who can straddle both business requirements and technology implementations to deliver CRM / multi-channel e-commerce solutions. The Lead Consultant role is one of the core leadership roles in all of our practice. The Lead Consultant owns the design of all functional and technical aspects of a CRM solution during the Delivery phase and provides proper hand-off/sign-off of the solution into Production (hosted/self-service/installed). A lead consultant should have at least 3+ years of experience in CRM solutions and e-commerce industry. A lead consultant needs to be consultative, client-facing and should be capable of responding to RFPs and should effectively contribute to the pre-sales and sales process to grow our business.

Position Requirements



  • 3 plus years of experience in CRM industry
  • Well-versed in the CRM technology and tools landscape
  • Leadership experience - should have led teams
  • Strong willed
  • Articulate, effective communication skills


  • Proven experience managing and developing a CRM / e-commerce implementation (end to end)
  • Broad understanding of CRM / e-commerce industry
  • Proficiency working collaboratively with teams across the database deployment life cycle; excellent interpersonal skills with people in general; the ability to build bridges (not burn them) with users, internal and external customers, vendors, and other stakeholders.
  • Ability to serve as an internal consultant, presenting concepts to, and working with, groups of senior management.
  • Strong data analysis skills allowing the architect to identify trends, patterns, and anomalies in the data, data elements, and their relationships.
  • Excellent relationship building and management skills, strong orientation toward collaboration and communication, ability to earn trust and respect from a challenging customer base.
  • Outstanding skills and abilities in verbal and written communications to audiences of varying technical levels, and at various levels within an organization, in groups and individual settings.
  • Strong organizational, prioritization and leadership skills; proven ability to motivate, develop, and work with a geographically dispersed and highly skilled staff
  • Passion, energy, innovation and creativity that will drive the success of the delivery of a CRM / e-commerce deployment from contract signature to production.
  • Basic knowledge of data principles and concepts to support data quality, validation and ownership
  • Knowledge of file management best practices including transmission, encryption, conversion, manipulation, and management of client files
  • Be able to represent the company in conferences & events (evangelizing potential clients, publish white papers etc.)



  • Well versed and experienced in all aspects of multi-channel e-commerce.
  • Must possess excellent presentation skills. Should be mature, personable, bright and polished.
  • Proven success working in a service-centric organization, with the customer at the centre
  • Balance of strategic, analytical, creative and operational orientation
  • Excellent oral, written and presentation skills

If you are interested in this role, please send me an updated copy of your CV, alongside your salary expectations and the earliest start date.

You must be resident in Switzerland & Europe and fully able to work without a visa, as my client is unable to sponsor visas.

To discuss this or more exciting roles, contact us on +44 (0)20 7014 0231 or visit our website on


Ms Dynamics / / Siebel / SAGE / SAP CRM /SFDC




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