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CRM Manager

  • Location

    Luton, Bedfordshire

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    £400 - £440 per day

  • Contact:

    Alex Woodrow

  • Contact email:

    alexw@montash.com

  • Salary high:

    440

  • Salary low:

    400

  • Job ref:

    CRM01_1489587873

  • Published:

    over 1 year ago

  • Duration:

    6 Month (EXT)

  • Expiry date:

    2017-03-22

  • Startdate:

    ASAP

What we are looking for:

In a nutshell, the client is looking for someone who has developed and produced CRM campaigns at a strategic level - email, push notifications, mutli-channel, social media campaigns and the strategy around this. Developing multi-channel CRM campaigns to build relationships with customers other than via email.

  • Proven record in in developing and managing a digital product roadmap and product lifecycle management
  • Strong ideation skills (e.g. design thinking)
  • Good technical understanding, able to produce production level user stories with an eye for detail
  • Background in Business Analysis would be ideal
  • Exceptional customer focus, including internal customers
  • Good communication and networking skills. Able to work effectively guiding, advising, influencing whilst also managing the expectations of stakeholders and leaders at all levels of business
  • Experience of working in a complex, multi geography, multi-cultural environment
  • Experience working using agile methodologies in product development
  • Strong understanding of relevant digital technologies, with the ability to harness their potential to drive customer and business value
  • Able to maintain strong customer focus while balancing business requirements and goals
  • Able to analyse and communicate technical concepts to create practical solutions and influence decisions
  • Strong personal impact and the ability to inspire confidence and positive action
  • Strong communications and influencing skills
  • Work will require travel - including some overseas travel (primarily the Netherlands).