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CRM Manager - Marketing - Luton - Up to £45,000

  • Location

    Luton, Bedfordshire

  • Sector:

    Information Technology

  • Job type:


  • Salary:

    £38950.00 - £45000.00 per annum

  • Contact:

    Vikki Bayfield

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:


  • Published:

    over 1 year ago

  • Expiry date:


  • Startdate:


  • Consultant:


CRM Manager - Marketing - Luton - Up to £45,000

Our client a global e-commerce organisation who operate in over 180 countries and had a revenue over 20 Billion EUR last year, are actively seeking a CRM Product Owner to join their team based in Luton.

This is a hybrid role of a CRM Manager and Product Owner, with the ideal candidate having experience in defining CRM strategy and implementing multi-channel CRM programs, as well as some product management experience.


  • Responsible for the delivery of the marketing platform into new markets, initially the Netherlands and Belgium.
  • Develop a deep understanding of the potential business use of the Group Marketing Platform and will define and deliver new marketing programs, which best utilise the solution to improve the commercial benefit and customer experience.
  • Work with development and QA teams to develop and prioritise key features and user stories
  • You will also work with key internal and external stakeholders to define and agree relevant KPIs and SLAs.
  • Actively manage and champion product integrity for core products in scope and work with key stakeholders to define, manage and minimise local differences wherever possible.
  • Contribute to the technical direction of the product to ensure customer and business value are delivered.
  • Collaborate with key stakeholders to develop, innovate and manage the performance of the products in scope of the work stream.

Essential Skills:

  • Proven track record defining CRM strategy and successfully implementing this
  • Experience developing and managing a digital product roadmap and product lifecycle management
  • Good communication and stakeholder management skills
  • Experience working using agile methodologies in product development
  • Work will require travel - including some overseas travel (primarily the Netherlands)

If this CRM Manager role is of interest, then please respond with an up to date CV.

CRM Manager - Marketing - Luton - Up to £45,000