CRM Manager (Salesforce.com)
Montash have been engaged by leading retail client to search for an experienced CRM Manager based in London for a 12 month contract.
The successful applicant will be improving customer loyalty, understanding motives for retention and loyalty as well as understanding and identifying customer behaviour.
- Managing existing and new 3rd party customer data feeds.
- Ensure integration of the communication plan across multiple channels.
- Manage current loyalty programme.
- Run the CRM requirements for in house BI scopes.
- Develop and launch the new loyalty programme.
- 5+ years in managing retail & eCommerce CRM programs.
- Experience using Salesforce.
- Experience in qualitative research moderation on and off-line.
- Confident liaising with key stakeholders both internally and externally at all levels.
This role will be based in London, please only apply if you can be located in the area. Applicants cannot be considered more than an hour away from Greater London.
If this role is of interest and/or for any further information please submit your CV to charlesh@Montash.com or call +44 (0) 207 014 0231.