Connecting to LinkedIn...

CRM Solution Architect

Job Title: CRM Solution Architect
Contract Type: Contract
Location: London, London
Salary: £650 - £750 per day
Start Date: ASAP
Duration: 6 Months
Contact Name: Clara Grace Moretti-Greene
Contact Email:
Job Published: 12 months ago

Job Description


Day Rate: £650-£750

Contract Length: 6 Months

Location: London / Luton

Montash is currently looking for a CRM Solution Architect.

The successful candidate needs to be a senior-level and have relevant IT architecture experience in context of enterprise CRM implementations and ideally multi-channel contact centre environments

  • At least 7 years' experience of working within large-scale, complex change programmes, across customer-facing industries
  • At least 7 years' experience of end-to-end IT lifecycle delivery, ideally in context of enterprise-level COTS/SaaS, cloud-based CRM and contact centre application implementations
  • At least 7 years' experience in the architectural mapping and evaluation of IT system landscapes and ecosystems, from a cost, risk and delivery feasibility perspective
  • Proven ability to translate functional and non-functional (e.g. performance, security, service management) specifications into robust high-level and detailed solution designs

Technical Skills Needed:

  • Reasonable understanding of infrastructure and ITIL-aligned service management concepts
  • Sound technical understanding of multi-channel contact centre operations and associated channels
  • Knowledge of SAP CRM products and SAP HANA data integration principles would be a significant advantage
  • Sound technical understanding of CRM systems, especially basic case management and workflow concepts

Key Words:

SAP / CRM solution architect / CRM / cloud / SaaS / enterprise architect / Omni-channel / Multichannel / Stakeholder management / MS / Excel / Visio / Contact Centre

Social Stream

Latest News


Offshore exploration providing boost for oil ...

2016-10-19 09:00:00 +0100

The oil and gas industry has had a notoriously challenging time of late, with the prices of oil plummeting and causing many firms to tighten their belts. However, offshore exploration is providing a much-needed bright spot for the sector, with an increasing number of governments becoming more accommodating. In the past week, it has been revealed that there are big changes afoot for Brazil’s petroleum laws. Shell has already begun to move on this opportu...


Cybersecurity making its mark amongst millenn...

2016-10-14 12:00:00 +0100

It seems as if the importance of having cybersecurity has certainly made its mark amongst millennials, with many in this age group suggesting that it is a major election issue. A number of high-profile attacks have occurred over the past year, including those at the Democratic National Committee and Yahoo. Now, a new joint survey from the National Cyber Security Alliance (NCSA) and Raytheon has shown that many consumers are taking the issue extremely se...