Digital Programme Manager (Global FMCG)
£60,000-£65,000 + 10-18% bonus + £5,000 car allowance
I am currently working with a Global FMCG Enterprise that is going through a large Digital Transformation.
My client has created an exciting new function within the Omnichannel Programmes Team. You will take strategic initiatives from concept to reality, work with key business partners to define a world class customer experience and collaborate with local & International teams to leverage best practice which can accelerate our ambitions.
This role will be fast paced working in the quickest growing part of their business. You'll need to hit the ground running so an entrepreneurial spirit, broad digital understanding, the ability to build rapport quickly and significant experience of delivering change in an Omnichannel environment is essential.
Delivers multi-channel programs by leading cross functional teams; building consensus and support; and overcoming obstacles and challenges.
Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work
environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching
for success and improvement; and ensuring diversity awareness.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to
others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business
partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness; and participating in and supporting community outreach events.
Drives the execution of multiple business plans and projects for Multi-Channel strategies by identifying customer and operational needs; developing
and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying
performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability
and supporting continuous learning.
Bachelor's degree in Business Management, Communications or related field and 2 years experience in multi-channel programs, eCommerce or
related field OR 6 years experience in multi-channel programs, eCommerce or related field.
2 years of supervisory experience.
1 year experience working on multi-national cross-functional projects.
1 year experience in Business Process, Innovations or related field.
Additional Preferred Qualifications
Masters in Business Administration or related fields
5 years of supervisory experience
3 years experience in eCommerce Consulting
3 year experience in Business Process, Innovations or related field.
2 years experience in eCommerce financial payments.
3 years in Omnichannel roles
- Broad understanding of the Omnichannel eco-system (strong understanding of Omnichannel technology and Operations in particular)