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Director of Business Process and Change

Job Title: Director of Business Process and Change
Contract Type: Permanent
Location: London, London
Salary: £95000 - £100000 per annum + Package
REF: 458452
Contact Name: Chloe Alexandra Winterhalter
Contact Email:
Job Published: 11 months ago

Job Description

Montash is currently retained by a leading telecoms organisation seeking a Director of Business Process and Change to join their growing business.

Overview of the role

The candidate will be expected to:

  • Develop and be accountable for business architecture and change
  • Contributing to strategic programme planning,
  • Company customer centricity,
  • End-to-end process,
  • Operational effectiveness and customer satisfaction
  • Improving productivity removing the cost of failure and reducing costs

Key Responsibilities:

  • Provide the design authority, leadership, strategy and resourcing approach to develop a business architecture
  • Engage with senior stakeholders to align business strategy with operating model
  • Align business architecture with IT architecture
  • Lead change to support and develop business process owner
  • Develop and support business process owners to identify and drive process improvement initiatives to simplify, improve customer satisfaction and optimise costs.
  • Engage with or lead major change programmes to effectively implement the 'to be' business architecture.

The Candidate will be:

  • Influential to influence senior decision makers
  • Exceptional communications skills with the ability to translate complex analytical statements into credible and stimulating presentations.
  • Excellent ability to lead and direct high performance teams, with good product/ process/ quality/ customer satisfaction knowledge.
  • Excellent understanding of the business environment internally and externally, through operational business experience in manufacturing, call centre, field engineering or account management, service/relationship management or other related disciplines.
  • Strong leadership skills and ability to lead direct and indirect teams.

The role is based in London. - Northern Line.

For a conversation around this role or the market in general please call Chloe Winterhalter on 0207 014 0230 or email

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