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eCommerce Support Analyst

Job Title: eCommerce Support Analyst
Contract Type: Contract
Location: City of London, London
Industry:
Salary: £325 - £375 per day + negotiable
Start Date: ASAP
Duration: 6 Months
REF: ECOMSA
Contact Name: Adam Smallwood
Contact Email: adams@montash.com
Job Published: about 2 years ago

Job Description

eCommerce Support Analyst

 

Montash have been engaged by a Global Investment Bank to source an experienced eCommerce Support Analyst to provide application support and first or second line support

The eCommerce Support Analyst will have the following responsibilities:

  • Incident and problem management
  • Application monitoring and follow up
  • Continuous service level improvement
  • Answer user queries, monitor applications and coordinate incident resolutions
  • Provide on-call support for a range of systems overnight/at weekends on a rotational basis

 

Skills and Requirements

  • SQL, Oracle knowledge
  • Windows, UNIX commands
  • Good experience in Front-Office platforms
  • Very strong communication skills with both IT and the business
  • Experience of business-critical systems, support and testing
  • Finance background
  • Knowledge of incident management systems

 

This is an urgent requirement for a eCommerce Support Analyst to join a Global Investment Bank, please submit your CV for a confidential conversation.


Key Skills: Front Office / Support / eCommerce / Finance / Investment Banking / Incident Management / SQL / UNIX / Oracle / Windows

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