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ERP Project Manager

  • Location

    Gorinchem, South Holland

  • Sector:

    ERP & CRM

  • Job type:


  • Salary:

    €65000 - €70000 per annum + benefits

  • Contact:

    Mitchell Forbes

  • Contact email:

  • Salary high:


  • Salary low:


  • Job ref:

    ERP PM1

  • Published:

    over 2 years ago

  • Expiry date:


  • Startdate:


Position reports to

European IT Business Solutions Director

Primary Objective

Provide project management on IT and IT-related projects, working closely with the Business and IT teams in NL, FR, DE and BE. This person will assist and advise the Business project owners on setting up projects, defining requirements and solution selections. The Project Manager does this taking into account the TCO, risks for the Business as well as for the IT maintenance and brings external knowledge into the company if not available internally.

  • Relevant experience in a Retail environment, Franchise and digital environment.
  • 10+ years' experience in project management across a broad variety of projects.
  • 3-5 years' experience with ERP-projects and improvements, preferably NAV
  • The preparation of business cases, project plans, reports, budgets and other deliverables
  • Responsible for planning and scheduling including collation and documentation of estimates and costs managing risk, issue logs

change controls

  • Liaising with various stakeholders including external parties and key vendors
  • Knowledge and skills in Prince 2, IT support
  • Combining needs and requirements across several countries and defining project solutions with overall cost reduction, knowledge sharing and standardization
  • Ability to look for improvements in the way the business operates internally and to build strong relationships within the business and also leverage the capability and capacity of external parties to ensure efficient use of technology.
  • Analytical skills of business requirements and high level of problem solving
  • Ability to prioritise multiple projects in a dynamic environment.
  • Driven and results focused.


Corporate Staff: Work with staff from all areas of the business to define requirements, demonstrate solutions and provide system training.

Franchisees and stores: As per Corporate Staff.

Information Systems Team: Hand over of completed systems for ongoing support and provide assistance with level 3 support issues as and when required.

External application and service providers: Working in a cohesive team environment with external vendors to design, develop and test systems.

Information Technology: Work collaboratively in different project management, infrastructure and software development environment and proactive support team.

Customers: The role will interact with the Business in different countries, Franchise Stores, Corporate Stores, IT to determine information on and causes of faults

Suppliers: The role will interact with internal and external suppliers to deliver projects.

Knowledge and

Skills - Essential

  • Strong analytical, problem solving and design skills
  • Ability to understand various business requirements and expectations, and ability to combine those on different standardization levels
  • Ensure all communication is timely, direct and informative, and provides business relevant direction to the end user regarding system changes, updates and issues
  • Effective business requirement skills
  • Ability to work with the project team and vendors to estimate the effort required on design, development and testing tasks as well as for the to be expected maintenance tasks
  • Be able to apply pragmatic approach and delivery
  • Good understanding of quality management processing and testing approaches
  • Fluent in English and Dutch speaking as well as in writing, German and/or French is a pre
  • PRINCE2 project methodology is a pre
  • Microsoft Project skills
  • Microsoft Visio skills

Team Skills:

  • Strong communication skills; written, spoken and listening
  • Good interpersonal people skills, and a teamwork focused
  • approach
  • Ability to understand business drivers, and work within them
  • Ability to work with international teams, intercultural experience with pragmatism, self-motivation and humor. Capability to own responsibility and manage work without micro-management.

Personal Skills:

  • Good attention to detail, and methodical approach
  • Good organization sensitivity skills
  • Positive mental attitude, motivated, willing to take the initiative to find solutions to problems
  • Reliable, taking responsibility for assigned tasks and their outcomes
  • Able to work effectively under pressure and set and adjust priorities
  • Ability to motivate others
  • Driven to succeed

Key Results Areas

  • Independent enough to manage tasks and setup meetings with stakeholders without management intervention to resolve issues.
  • Ability to distinguish between issues just to be solved and issues to be escalated and/or communicated.
  • Taking full responsibility for coordination and tracking/compliance.
  • Ability to assign tasks and drive compliance to team procedures.
  • Ability to be decisive, diplomatic and look for positive outcomes.
  • Extremely clear communication skills and confident manner.
  • Demonstrated ability to build and maintain "win win" relationships

across all stakeholders.

  • Aptitude to listen, be empathetic and understand their issues.
  • Strong attention to detail and ability to learn quickly.
  • Negotiate task-level priorities/assignments.
  • Ability to work in a moving/changing environment.
  • Raise issues as required, take initiative where problems present and be pro-active if required.
  • Effectively work within the commercial bounds of the business.
  • In a pressured environment-ensure team is coordinated to meet defined deadlines and requirements.