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Front Office IT Application Support Analyst

  • Location

    London, England

  • Sector:

    Information Technology

  • Job type:

    Contract

  • Salary:

    £400 - £440 per day

  • Contact:

    Roddy Coltart

  • Contact email:

    roddyc@montash.com

  • Salary high:

    440

  • Salary low:

    400

  • Job ref:

    J13580_1533570416

  • Published:

    13 days ago

  • Duration:

    6 Months

  • Expiry date:

    2018-08-13

  • Startdate:

    ASAP

  • Consultant:

    #

Front Office IT Application Support Analyst required. A Front Office IT Application Support Analyst is required by one of Montash's clients, who are a leading European investment bank, on a six month contract.

The Front Office IT Application Support Analyst will be required to work in a global team providing services directly to the global FX, Rates, Credit, Commodities, Cash management, Primary Syndicate & eCommerce businesses within the Global Markets IT.

The Front Office IT Application Support Analyst will have the following skills and experience:

Excellent knowledge of :

  • Any of FX, Rates, Commodities, Syndicate trading
  • Structured/Derivatives products - pricing, risk
  • SQL Skills
  • Good working knowledge of :
  • SQL Server, Oracle
  • Python scripting
  • TCP
  • Basic knowledge of :
  • Windows, UNIX
  • BMC software (BladeLogic, Middleware and transaction management)
  • Digitec
  • Market Data mechanisms
  • Network
  • Distributed systems
  • TCP/IP, TIBCO RV, TIBCO Business Works, MQ, Java, C#/.NET, HTTP

Role-Specific Skills:

  • Knowledge of Capital Markets environments
  • Good knowledge on financial services with a focus on Front Office and eCommerce
  • Good functional knowledge on financial products : eg. Interest Rates. Bonds, FX, Treasury
  • Basic knowledge on systems (Unix, Linux, Windows)
  • Good knowledge on Web application servers and portals
  • Good Databases skills - SQL queries writing and analysis
  • Good scripting skills (eg. Perl, Shell, Python)
  • Practical understanding of production processes, including change and release management
  • Good incident and problem management skills, with knowledge of ITIL will be beneficial

Front Office IT Application Support Analyst's day-to-day responsibilities include:

  • Incident and Problem Management
    • Provides first level support for internal clients and second level for external clients
    • Communicates with internal users and management over incidents and post-mortems
    • Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution
    • Diagnoses issues: establishes their root case.
    • Initiates task force over critical incidents
    • Liaises with upstream and downstream systems support teams as appropriate

  • Application Monitoring and follow up
    • Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams
    • Performs system administration
    • Updates the relevant Production KPIs

  • Knowledge Management and Documentation
    • Documents support procedures on wiki
    • Owns team knowledge base on wiki for all in-scope applications
    • Provides support to end-users on how to use the application
    • Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases
    • Communicates a daily handover document to Follow-The-Sun support teams, where appropriate

  • Continuous Service Level improvement
    • Contributes to capacity management of in-scope applications: proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future
    • Ensures that all application support logs are fit for purpose, ie meaningful and actionable.
    • Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools

  • Maintenance and enhancements
    • Participates to release cycles for functional validation on staging/preproduction and production environments - in particular for logs
    • Review release and coordinate around deployment/post release checks
    • Communicates Release Notes to internal users and globally based client service desks
    • Liaises with the IT development teams to ensure enhancements and bug fixes are prioritised, and completed as appropriate
    • Takes part in release operations when required (eg. configuration changes).
    • Participates to DRP and BCP exercises

If you are a good fit for this please apply immediately.