Front Office IT Application Support Analyst required. A Front Office IT Application Support Analyst is required by one of Montash's clients, who are a leading European investment bank, on a six month contract.
The Front Office IT Application Support Analyst will be required to work in a global team providing services directly to the global FX, Rates, Credit, Commodities, Cash management, Primary Syndicate & eCommerce businesses within the Global Markets IT.
The Front Office IT Application Support Analyst will have the following skills and experience:
Excellent knowledge of :
- Any of FX, Rates, Commodities, Syndicate trading
- Structured/Derivatives products - pricing, risk
- SQL Skills
- Good working knowledge of :
- SQL Server, Oracle
- Python scripting
- TCP
- Basic knowledge of :
- Windows, UNIX
- BMC software (BladeLogic, Middleware and transaction management)
- Digitec
- Market Data mechanisms
- Network
- Distributed systems
- TCP/IP, TIBCO RV, TIBCO Business Works, MQ, Java, C#/.NET, HTTP
Role-Specific Skills:
- Knowledge of Capital Markets environments
- Good knowledge on financial services with a focus on Front Office and eCommerce
- Good functional knowledge on financial products : eg. Interest Rates. Bonds, FX, Treasury
- Basic knowledge on systems (Unix, Linux, Windows)
- Good knowledge on Web application servers and portals
- Good Databases skills - SQL queries writing and analysis
- Good scripting skills (eg. Perl, Shell, Python)
- Practical understanding of production processes, including change and release management
- Good incident and problem management skills, with knowledge of ITIL will be beneficial
Front Office IT Application Support Analyst's day-to-day responsibilities include:
- Incident and Problem Management
- Provides first level support for internal clients and second level for external clients
- Communicates with internal users and management over incidents and post-mortems
- Ensures all support issues are correctly logged in the Bank incident management system with relevant details (downtime, slowness etc.) and ownership of their resolution
- Diagnoses issues: establishes their root case.
- Initiates task force over critical incidents
- Liaises with upstream and downstream systems support teams as appropriate
- Application Monitoring and follow up
- Monitors application state and input/output data correctness throughout the day, hand-over with follow the sun support teams
- Performs system administration
- Updates the relevant Production KPIs
- Knowledge Management and Documentation
- Documents support procedures on wiki
- Owns team knowledge base on wiki for all in-scope applications
- Provides support to end-users on how to use the application
- Ensures Follow-the-Sun and regional support teams are trained as required, in particular over new releases
- Communicates a daily handover document to Follow-The-Sun support teams, where appropriate
- Continuous Service Level improvement
- Contributes to capacity management of in-scope applications: proactively tracks trends in application behaviour, and alerts Application Production and Development teams of any potential risks in the future
- Ensures that all application support logs are fit for purpose, ie meaningful and actionable.
- Actively seeks reduction of dependency on manual interventions by support staff, e.g leveraging enterprise batch scheduling and enterprise monitoring tools
- Maintenance and enhancements
- Participates to release cycles for functional validation on staging/preproduction and production environments - in particular for logs
- Review release and coordinate around deployment/post release checks
- Communicates Release Notes to internal users and globally based client service desks
- Liaises with the IT development teams to ensure enhancements and bug fixes are prioritised, and completed as appropriate
- Takes part in release operations when required (eg. configuration changes).
- Participates to DRP and BCP exercises
If you are a good fit for this please apply immediately.
