Connecting to LinkedIn...

Connecting to LinkedIn...

W1siziisijiwmtqvmdkvmzavmtavndevmzevmzkxl3n0b2nrx3bob3rvx2pvynnfynv0dg9ux29ux2tlewjvyxjkxzgwmdu4mtgxlmpwzyjdlfsiccisinrodw1iiiwimtkymhgxmjuwiyjdxq

Head of IT - Outsourcing Operations and Service

Job Title: Head of IT - Outsourcing Operations and Service
Contract Type: Permanent
Location: Reading, Berkshire
Industry:
Salary: £90000 - £115000 per annum + Car Allowance, Pension, Bonus....
REF: HoITOut
Contact Name: Barty Isola
Contact Email: barty@montash.com
Job Published: over 1 year ago

Job Description

Head of IT - Outsourcing Operations and Service

£110k + Car Allowance + Bonus + Package

Reading

An excellent opportunity has arisen to become an integral part of the senior leadership team as the Head of IT Operations and Service for a leading Financial Services organisation.

You will be leading the IT Operations and Service delivery team which provides on-going support and release management of all IT business systems. You will be responsible for the IT infrastructure and technology, including voice/data networks, data centre services and the IT service desk.

You will be managing the activities of the various internal & 3rd party teams to maximise reliability; ensuring that faults and performance issues are resolved; establishing and monitoring agreed levels of service and minimising business disruption.

In addition, you will have a key role in developing and implementing a programme of work to transform IT Operations and Services, identifying opportunities and feasibility for outsourcing and partner models to deliver a cost effective and business efficient services.

You will be responsible for:

  • Negotiating and implementing commercial agreements with. Managing 3rd party suppliers and outsourced contracts to ensure service levels and provision according to business requirements.
  • Managing and developing business partnership relationships with all functional leadership teams. Challenging and analysing business requirements and processes, providing future ready solutions and expert IT operational guidance.
  • Ensuring the delivery of an efficient and effective 1st, 2nd and 3rd line of support by providing direction and leadership of the desktop, applications & infrastructure teams.

Required experience:

  • Experience of working with outsourced and service delivery partners (including on-shore, near-shore and off-shore partners).
  • Significant leadership experience in a large, corporate IT service delivery function
  • Demonstrable competence of implementing robust & successful ITIL compliant service delivery processes
  • Proven ability to develop and implement back-to-back service level agreements with business units and internal/external support organisations
  • Strong continuous improvement process design knowledge. Leading edge mentality with focus on organisations that are "future ready"
  • Experience of 24/7 systems support

If this opportunity is of interest please contact Barty Isola on +44 (0)2070140230 and send your CV to barty@montash.com

Social Stream

Latest News

W1siziisijiwmtyvmtivmdivmtavmdcvntcvotkwl2j1c2luzxnzigludgvsbglnzw5jzs5qcgcixsxbinailcj0ahvtyiisijm4mhgxmdajil1d

Annual growth rate for BI market set at 8.4%

2016-12-02 10:00:00 +0000

A new report has suggested that the compound average growth rate (CAGR) for the business intelligence (BI) market between 2016 and 2021 is likely to be around 8.4 per cent. The latest publication, named Global Business Intelligence Market by Mobile BI, Cloud BI, and Other Applications: Global Industry Perspective, Comprehensive Analysis and Forecast, 2015-2021, said that 2015 saw the global BI sector valued at $16.33 billion. By 2021, this is expected t...

W1siziisijiwmtyvmtevmzavmtavmjavntuvndgzl09jbcbyawcgc2vhlmpwzyjdlfsiccisinrodw1iiiwimzgwedewmcmixv0

Crisis in oil and gas industry nears turning ...

2016-11-30 10:00:00 +0000

A new report has suggested that the current crisis being experienced by the gas and oil industry is nearing a turning point. As part of the 25th Oil and Gas Survey, it was found that although two-thirds of firms had cut employment levels in 2015, the speed at which these cuts are occurring has slowed. In addition, other methods of saving have been utilised to drive operational costs down. Amongst the firms questioned, it was found that 67 per cent of bu...