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Head of IT - Outsourcing Operations and Service

Job Title: Head of IT - Outsourcing Operations and Service
Contract Type: Permanent
Location: Reading, Berkshire
Salary: £90000 - £115000 per annum + Car Allowance, Pension, Bonus....
Contact Name: Barty Isola
Contact Email:
Job Published: about 1 year ago

Job Description

Head of IT - Outsourcing Operations and Service

£110k + Car Allowance + Bonus + Package


An excellent opportunity has arisen to become an integral part of the senior leadership team as the Head of IT Operations and Service for a leading Financial Services organisation.

You will be leading the IT Operations and Service delivery team which provides on-going support and release management of all IT business systems. You will be responsible for the IT infrastructure and technology, including voice/data networks, data centre services and the IT service desk.

You will be managing the activities of the various internal & 3rd party teams to maximise reliability; ensuring that faults and performance issues are resolved; establishing and monitoring agreed levels of service and minimising business disruption.

In addition, you will have a key role in developing and implementing a programme of work to transform IT Operations and Services, identifying opportunities and feasibility for outsourcing and partner models to deliver a cost effective and business efficient services.

You will be responsible for:

  • Negotiating and implementing commercial agreements with. Managing 3rd party suppliers and outsourced contracts to ensure service levels and provision according to business requirements.
  • Managing and developing business partnership relationships with all functional leadership teams. Challenging and analysing business requirements and processes, providing future ready solutions and expert IT operational guidance.
  • Ensuring the delivery of an efficient and effective 1st, 2nd and 3rd line of support by providing direction and leadership of the desktop, applications & infrastructure teams.

Required experience:

  • Experience of working with outsourced and service delivery partners (including on-shore, near-shore and off-shore partners).
  • Significant leadership experience in a large, corporate IT service delivery function
  • Demonstrable competence of implementing robust & successful ITIL compliant service delivery processes
  • Proven ability to develop and implement back-to-back service level agreements with business units and internal/external support organisations
  • Strong continuous improvement process design knowledge. Leading edge mentality with focus on organisations that are "future ready"
  • Experience of 24/7 systems support

If this opportunity is of interest please contact Barty Isola on +44 (0)2070140230 and send your CV to

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